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Description
High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social CommerceTwitter, smartphones, and self service kiosks are taking over, and tech savvy business dealings are no longer an advantage they're a requirement. With entertaining humor and inarguable logic, author Micah Solomon offers surefire strategies for success by exploring the timelessness of customer service (i. e., what hasn't changed), the high tech tools that could give you a customer service advantage, and the systemic social shifts that are changing your
Twitter, smartphones, and self-service kiosks are taking over, and tech-savvy business dealings are no longer an advantage--they're a requirement. With entertaining humor and inarguable logic, author Micah Solomon offers surefire strategies for success by exploring the timelessness of customer service (i.e., what hasn't changed), the high-tech tools that could give you a customer service advantage, and the systemic social shifts that are changing your customer's expectations of the way you do business. You'll learn inside secrets of wildly successful customer service initiatives, from internet startups to venerable brands, and how to turn casual customers into fervent supporters who will spread the word far and wide--online and off. High-Tech, High-Touch Customer Service does this by teaching readers the six major customer trends and what they mean for business; the eight unbreakable rules for social media customer service; how to effectively address online complainers and saboteurs on Yelp, Twitter, TripAdvisor, and other forums; how to understand and leverage the rising power of self-service; and how to build a company culture that breeds stellar customer service.With special features including lessons from the latest newsworthy customer service blunders, you'll be equipped to retool old-fashioned customer service and turn time-strapped, screen-addicted, value-savvy, and socially engaged critics into fervent loyal customers who help your business thrive.Binding Type: Paperback
Publisher: Amacom
Published: 05/23/2012
ISBN: 9780814439319
Pages: 208
Weight: 0.63lbs
Size: 9.00h x 6.00w x 0.44d
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4.3 ★★★★★
Based on 28 reviews
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Product Reviews
★★★★★ 5
Long lasting
Size: 5 in
Love these. My dogs are aggressive chewing and these last the longest.
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Reviewed in the United States on August 25, 2025
★★★★★ 5
Bully proof?!
Size: 5 in
We have the cutest little pit/lab mix who destroys stuffed toys in about two seconds flat. It’s always a HUNT to find toys he won’t instantly shred. This brand has some of the best! They were in FiveBelow for a while and it was the only brand that stood up to him initially. He finally got through the first only after MONTHS so we bought a few back ups and they’re still going strong months later!
They’re also not super heavy so these end up being the toys we play fetch with most often! 100% will be buying more in this line in the future!
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Reviewed in the United States on June 15, 2024
★★★★★ 4
Great Option
Size: 5 in
When this chew arrived, it immediately became a favorite. It seems sturdy and is soft enough to be dental friendly.
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Reviewed in the United States on April 12, 2024
★★★★★ 5
Love these!
Size: 5 in
My dogs finally chewed pieces off of these bones but it took forever for them to do it and they didn’t chew very much off! These are great and I will buy more!
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Reviewed in the United States on September 1, 2023
★★★★★ 1
She didn't even have this 5 minutes and got a big chunk off it.
Size: 5 in
Wasted money again. Big chunks came off. Took away in 5 minutes! BOO!
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Reviewed in the United States on July 8, 2023