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Description
High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social CommerceTwitter, smartphones, and self service kiosks are taking over, and tech savvy business dealings are no longer an advantage they're a requirement. With entertaining humor and inarguable logic, author Micah Solomon offers surefire strategies for success by exploring the timelessness of customer service (i. e., what hasn't changed), the high tech tools that could give you a customer service advantage, and the systemic social shifts that are changing your
Twitter, smartphones, and self-service kiosks are taking over, and tech-savvy business dealings are no longer an advantage--they're a requirement. With entertaining humor and inarguable logic, author Micah Solomon offers surefire strategies for success by exploring the timelessness of customer service (i.e., what hasn't changed), the high-tech tools that could give you a customer service advantage, and the systemic social shifts that are changing your customer's expectations of the way you do business. You'll learn inside secrets of wildly successful customer service initiatives, from internet startups to venerable brands, and how to turn casual customers into fervent supporters who will spread the word far and wide--online and off. High-Tech, High-Touch Customer Service does this by teaching readers the six major customer trends and what they mean for business; the eight unbreakable rules for social media customer service; how to effectively address online complainers and saboteurs on Yelp, Twitter, TripAdvisor, and other forums; how to understand and leverage the rising power of self-service; and how to build a company culture that breeds stellar customer service.With special features including lessons from the latest newsworthy customer service blunders, you'll be equipped to retool old-fashioned customer service and turn time-strapped, screen-addicted, value-savvy, and socially engaged critics into fervent loyal customers who help your business thrive.Binding Type: Paperback
Publisher: Amacom
Published: 05/23/2012
ISBN: 9780814439319
Pages: 208
Weight: 0.63lbs
Size: 9.00h x 6.00w x 0.44d
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4.5 ★★★★★
Based on 23 reviews
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Product Reviews
★★★★★ 5
My dogs say these are five stars (and they’re the real bosses here)
Flavor Name: Peanut Butter, Size: 55 Count (Pack of 1), Flavor Name: Peanut Butter, Size: 55 Count (Pack of 1)
I was a little worried these treats might be teeny tiny, but they’re actually the perfect size for my 10 and 13-pound rescue Chihuahuas. They love them so much that if I even touch the bag, they come running like it’s the ice cream truck for dogs.
The texture is great — chewy but not too hard — and they keep the pups busy for a little while. I also like that they’re rawhide-free and easy to digest. The peanut butter smell must be amazing to them because they act like it’s the best thing they’ve ever tasted (and honestly, judging by their excitement, maybe it is).
I’ve officially learned that I’m not allowed to open this bag unless I’m ready to hand out treats immediately — no exceptions!
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Reviewed in the United States on October 13, 2025
★★★★★ 4
Dogs like them
Flavor Name: Peanut Butter, Size: 55 Count (Pack of 1)
My dogs like these, but they're not quite what I expected. They're very thin and oddly flexible. By advertising they were "rawhide free" I assumed they'd be a little longer lasting (like a rawhide replacement). It's not a big deal because they're not expensive, but they don't last long once I give them to my dogs. I don't like the smell much, but I'm pregnant and more smell-sensitive than most now. My husband doesn't seem as bothered by the smell, so they might not be too bad for most people. The smell isn't bad enough that I wouldn't repurchase, but I think I'd probably choose something else since they don't last long and I was looking for something to keep the dogs busy for at least a few minutes.
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Reviewed in the United States on May 21, 2023
★★★★★ 5
Shih Tzu and schnauzer approved
Flavor Name: Peanut Butter, Size: 55 Count (Pack of 1)
My babies are grown teenagers now so now I spoil my dogs. I have amazing episodes of Shih Tzu and schnauzer and these girls live like royalty. They love these fact I get treats from Amazon so often that when the Amazon man comes, they go crazy because they think the boxes are for them.. I think dogs need variety and my girls are living their best lives.
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Reviewed in the United States on May 10, 2026
★★★★★ 3
Very thin & doesn't last
Flavor Name: Peanut Butter, Size: 55 Count (Pack of 1)
My dogs loves these but they are very thin and don't last long. My smallest dog 28lbs will eat these in less than 2mins and the bigger ones 95lbs will take like 3 bites and it's gone. Will be buying more because it's a great value for the money and my dogs love them.
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Reviewed in the United States on April 11, 2024
★★★★★ 5
Good value
Flavor Name: Peanut Butter, Size: 55 Count (Pack of 1)
Dog likes these. 50 sticks for $8 is a good value
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Reviewed in the United States on May 6, 2026