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Description
HPE Pointnext Tech Care Critical with Defective Media Retention - Extended Service - 5 Year - Service eline 1000 SvcThe HPE Pointnext Tech Care Critical with Defective Media Retention is an essential extended service plan tailored for businesses requiring reliable IT infrastructure support. Designed with a focus on maximizing uptime and efficiency, this 5 year service plan is perfect for organizations that demand high availability. With a comprehensive range of features, including 24 7 support, on site maintenance, and parts and labor coverage, this service ensures
The HPE Pointnext Tech Care Critical with Defective Media Retention is an essential extended service plan tailored for businesses requiring reliable IT infrastructure support. Designed with a focus on maximizing uptime and efficiency, this 5-year service plan is perfect for organizations that demand high availability. With a comprehensive range of features, including 24/7 support, on-site maintenance, and parts and labor coverage, this service ensures that your systems remain operational and secure.
- 24 x 7 x 6 Hour On-site Support: Receive immediate assistance with our guaranteed 6-hour response time for on-site repairs within a 50-mile radius, ensuring your critical systems face minimal downtime.
- Defective Media Retention: Keep your defective drives with our defective media retention policy, providing peace of mind and compliance with data security regulations while preventing potential data loss.
- Comprehensive Parts Replacement: This service includes parts replacement to resolve any hardware issues swiftly, allowing your systems to maintain optimal performance and reliability.
- Predictable Total Cost of Ownership: Enjoy a predictable total cost of ownership with our extended service plan, making budgeting easier and eliminating unexpected expenses for smoother operations.
- Enhanced Reliability and Productivity: Our parts and labor service characteristics are designed to enhance system reliability, ensuring that your business can maintain peak productivity levels at all times.
Technical Details of the Product
- Service Type: Extended Service Plan
- Service Duration: 5 Years
- Support Type: On-site Support
- Response Time: 6 Hours (within 50 miles)
- Support Availability: 24 hours a day, 7 days a week
- Includes: Defective Media Retention, Parts Replacement, and Labor
How to Install
Getting started with the HPE Pointnext Tech Care Critical service is easy. Follow these steps:
- Purchase the HPE Pointnext Tech Care Critical service through an authorized HPE partner or directly from HPE.
- After purchase, HPE will reach out to confirm your service details and set up your account.
- Once your account is active, you will receive access to 24/7 support and your service entitlements.
- For on-site support, simply contact customer service through the provided channels to initiate a service request.
Frequently Asked Questions
- What is included in the HPE Pointnext Tech Care Critical service? The service includes 24/7 on-site support, defective media retention, parts replacement, and labor coverage for a duration of 5 years.
- How long is the response time for on-site support? The guaranteed response time for on-site support is 6 hours within a 50-mile radius of the customer site.
- Can I retain defective media? Yes, our defective media retention policy allows you to keep your defective drives, complying with data security requirements.
- Is there a cost associated with parts replacement? No, parts replacement is included as part of the service plan, helping you resolve hardware issues without incurring additional costs.
- How can I contact support if I need assistance? You can reach our support team through the customer service portal or by calling the dedicated support line provided upon activation of your service.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.6 ★★★★★
Based on 29 reviews
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Product Reviews
★★★★★ 5
Not expensive
Gets the job done
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on April 27, 2026
★★★★★ 4
Great Yard Helper!
So easy to use and affordable! This edger is a great time saver, easy to operate, and relatively easy to adjust although you may need a pliers or screwdriver to help with the adjustment levels, but its not difficult. I would have given this 5 stars but just one thing that is a sticking point for me is I wish this had its own stand or hanger because of its odd shape, it doesn't necessarily balance upright too well. It’s long and the guide wheel in the front sticks out. So, it is always awkward to get it tidy in the garage when not in use. Now maybe this is what it's like for landscapers…I’m not a professional. Just a homeowner doing my own upkeep. With what this costs, I’ll figure it out, and is worth the money.
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Reviewed in the United States on December 30, 2024
★★★★★ 5
Easy to use
Easy to assemble. Works as advertised
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Reviewed in the United States on April 14, 2026
★★★★★ 5
Came in skeptical, but it's GREAT!
I read all the bad reviews I could on this thing and considered it an acceptable risk considering the price.
Assembly was easy and the instructions were fair. Not amazing, but once you handle the edger, the gist is clear.
I was skeptical overall that the horsepower and plastic guard weren't going to be enough. I ran it for nearly 45min stopping every 5 or so to check the blade and guard. It stayed tight and I was able to manually turn the blade to make sure it was working right. My front yard and sidewalk have been neglected for a few years. I would sometimes edge it out with the weed Wacker, but couldn't get it as clean as I wanted without breaking a LOT of line.
When I was done, I noticed the guard had a lot of soil and grass buildup that I was able to take out easily with my fingers. There were a few times I scraped the sidewalk edge, but the blade is still solid and ready for more!
I was surprised at the quality and as you're going over an area, it feels solid and not squirly or out of control. My uses are going to be mostly suburban maintenance on my own yard. If I had more land or something bigger, I would consider something larger. For my yard and purposes, this edger is going to work just fine!
Did not notice any issues with the blade getting loose, but stayed aware of it. There is a lock nut that keeps it in place. I imagine over time and switching blades, this is going to lose its locking function, but I already see amazon has replacement blades that come with new lock nuts!
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Reviewed in the United States on May 5, 2025
★★★★★ 1
Amazon
Amazon is wonderful. Edger is not good. Just let you know. Black and Decker very good edger. I should have known. It’s worth trying Amazon. They returned it back quickly, money back. So, I bought from Amazon Black and Decker LE760FF, from them. It worked great, like B&D has the experience to build Edgers.
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Reviewed in the United States on May 30, 2023