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Description
Experience DesignExplore the transformative power of *Experience Design*, a pivotal resource for businesses aiming to refine customer interaction and elevate engagement levels. This insightful book, published by John Wiley & Sons Inc in 2013, is essential for professionals looking to bridge the gap between business strategy and design innovation. With its clear focus on enhancing customer experience, the book delves into the critical role of design in promoting
Explore the transformative power of *Experience Design*, a pivotal resource for businesses aiming to refine customer interaction and elevate engagement levels. This insightful book, published by John Wiley & Sons Inc in 2013, is essential for professionals looking to bridge the gap between business strategy and design innovation. With its clear focus on enhancing customer experience, the book delves into the critical role of design in promoting customer loyalty and maximizing lifetime value. Through its 240 pages, *Experience Design* provides a comprehensive framework that empowers both designers and business leaders to foster collaboration, ensuring that the quality of customer experiences remains at the forefront of their initiatives.The authors, Patrick Newbery and Kevin Farnham, utilize their expertise in *experience-centric design* to illustrate how businesses can implement effective design processes across the entire customer journey. By understanding the importance of design as a systematic approach, companies can harness its potential to boost engagement and satisfaction. This resource not only serves as a guide but also as a reference tool, allowing teams to maintain a strong focus on cultivating exceptional experiences.
Whether you are a business strategist or a design professional, *Experience Design* furnishes the essential vocabulary and techniques necessary for transforming how customers perceive and interact with your brand. Invest in this vital resource to unlock new possibilities for engaging your audience and enhancing their overall experience.
Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled. Condition: BRAND NEW. ISBN: 9781118609637.
Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.
Condition: BRAND NEW
ISBN: 9781118609637
Year: 2013
Publisher: John Wiley & Sons Inc (US)
Pages: 240
Description:
Bridge the gap between business and design to improve the
customer experience ÂÂ
Businesses thrive when they can engage customers. And, while
many companies understand that design is a powerful tool for
engagement, they do not have the vocabulary, tools, and processes
that are required to enable design to make a difference.
Experience Design bridges the gap between business and
design, explaining how the quality of customer experience is the
key to unlocking greater engagement and higher customer lifetime
value. The book teaches businesses how to think about design as a
process, and how this process can be used to create a better
quality of experience across the entire customer journey
Experience Design also serves as a reference tool for
both designers and business leaders to help teams collaborate more
effectively and to help keep focus on the quality of the
experiences that are put in front of customers.
Explains how to use experience-centric design for better
customer engagement
Offers a framework for thinking and talking about "experience
design," from a company and customer perspective
Authors Patrick Newbery and Kevin Farnham are the Chief
Strategy Officer and CEO of Method respectively, an
experience design company that solves business challenges
through design to create integrated brand, product, and
service experiences
Improve the quality of the experiences customers have with your
company and watch engagement soar.
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4.7 ★★★★★
Based on 6 reviews
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Product Reviews
★★★★★ 5
Strong legs, somewhat industrial but trendy also
Size: side table leg
Good legs, some what utilitarian or industrial, they are strong as they are made out of pipe, and assembly is fairly easy once you get the idea of how it goes together. They are roughly 1.5 feet across maybe a bit less adjustable height on each leg, if you have wood floors you may want to put a pad under each leg as they are full metal pipes. Pretty interesting idea and does not cost much.
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Reviewed in the United States on May 31, 2026
★★★★★ 4
Pretty good, take your time and install it well
Size: side table leg
Materials are pretty solid, but once assembled it’s not as sturdy as you would think it should be since the material itself was solid, i say give them a chance, everything out there that’s similar is way over priced
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Reviewed in the United States on May 4, 2026
★★★★★ 5
Heavy duty legs for table.
Size: side table leg
Perfect legs for a table I am having made. I have an cottonwood slice. It's heavy and needed something substantial.
These are perfect.
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Reviewed in the United States on May 25, 2026
★★★★★ 5
Robust pipe & fittings with a beautiful, smooth black finish
Size: side table leg
This set of pipe & fittings for use as low table legs is heavy duty and aesthetically pleasing. Especially when the pieces are handled, the tactile sensation is much nicer than with plumbing steel pipe because this product is beautifully finished smooth. The black pipes are quite smooth as well as the fittings.
The pieces are all also pretty robust, though the wall thicknesses are less than in pipe for pressurized water systems. Of course that makes sense as this product does not need to hold fluid pressure.
In my view they got the heaviness factor of this product just right; it's not as heavy or robust as black pipe used in natural gas supplies, but still robust and pretty heavy. Assembled, this product is absolutely stiff and unyielding for a solid table that could hold a man's weight easily.
The feet utilize a brilliant scheme so that each foot can be independently adjusted for an uneven floor. Thus a level table on an uneven floor is easily accomplished. The feet simply extend the effective leg length by screwing counter-clockwise. To prevent any shifting at the threads adding some pipe compound or teflon tape may be advised. Even masking or duct tape might work as the idea is to just fill any gaps where male threads meet female threads.
The four flanges at the tops of the legs provide a wide, solid surface for attaching the table top, with either hidden screws underneath or you could through-bolt a glass table top (provided you have the skill to drill glass!). I think this product would look great with a glass top.
Assembly is quick and easy. The hardest part is drilling holes underneath the table top to accept screws. No pipe wrenches are needed as the pieces screw together by hand to an adequate tightness. If any doubt whether they are tightened enough have a strong person with grippy gloves finish. The "X" in the center attaches to the legs with a very clever machine screw system tightened with the included hex wrench. This is presumably because if tightened simply by screwing the fittings, the point of snugness would not likely be where the "T" fittings are exactly vertical. The maker has solved this problem so that you are assured that all legs will be in the perfect vertical position once everything is tight. The setup is also nice and rigid once tightened. This is a huge benefit of steel pipe projects; they are really solid.
The black finish is clearly very durable, like a powder coat. It appears that it will provide excellent protection against rust. Coverage is complete; I found no dings or scratches anywhere on any piece.
Overall this is a very well-designed product for function and aesthetics. Perfect for a beautifully renovated warehouse condo where an industrial vibe is desired in a rock-solid table that won't shift around. The smoothness of the pipe is top notch. I've used lots of pipe in projects, some of it actual water pipe and some decorative pipe such as this. I've never seen better quality decorative pipe as this maker put in the effort to finish it beautifully smooth. At currently $34.99 I find the price quite reasonable too.
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Reviewed in the United States on April 18, 2026
★★★★★ 3
the height is only 16"
Size: coffee table leg
The height is only 16". From the description it appears to be 24" wide and 24" high.
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Reviewed in the United States on April 2, 2026