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Description
SVS SB17-ULTRA R|EVOLUTION 17" SUBWOOFERSB17 Ultra R Evolution A quantum leap forward in design and performance with multiple groundbreaking innovations the most formidable and sophisticated sealed subwoofer ever developed. All new 17 inch driver with first ever dual 8 inch voice coils. The most powerful amplifier ever deployed in a consumer subwoofer with unprecedented dual mono block design married to the extreme intelligence of a 295MHz DSP. All managed by the most sophisticated
SB17-Ultra R|Evolution
A quantum leap forward in design and performance with multiple groundbreaking innovations - the most formidable and sophisticated sealed subwoofer ever developed.
All-new 17-inch driver with first-ever dual 8-inch voice coils. The most powerful amplifier ever deployed in a consumer subwoofer with unprecedented dual mono-block design married to the extreme intelligence of a 295MHz DSP. All managed by the most sophisticated subwoofer control app, now with auto EQ room correction (available soon via over-the-air update).
Effortless Output from High-Excursion 17-inch SVS Driver
It was a ground-up process designing the largest, most formidable driver ever deployed in an SVS subwoofer. An all-new dual voice coil, suspension, basket, and extreme-excursion surround achieve chest-compressing sound pressure levels with flawless tonal accuracy.
- Lightweight and rigid 17-inch glass fiber composite cone with optimal stiffness-to-mass ratio for maximum efficiency and acoustic linearity
- 55lb four-piece toroidal ferrite electromagnetic motor generates massive force with precise control, remaining authoritative yet detailed and controlled
- Extreme-excursion catenary SBR rubber surround maintains pure, long-throw pistonic driver motion
Unerring Control from Revolutionary Dual 8-inch Voice Coils
Unprecedented dual 8-inch voice coils ensure stable transfer of electro-magnetic current to the 17-inch driver for authoritative output and pinpoint driver control.
- 4-layer bi-filar dual voice coils conduct the massive power from the dual-mono amplifier to the motor with maximum thermal efficiency, resulting in effortless acoustic output
- Copper clad aluminum voice coil wire combines the best properties of both elements, yielding ideal thermal capacity and magnetic field strength
First Ever Dual Mono STA-2800D Amplifier Design with Discrete MOSFET Output
The sonic muscle behind the most powerful and highest fidelity SVS subwoofer amplifier ever developed. SB17-Ultra R|Evolution STA-2800D features technological innovations never offered before in a consumer subwoofer amplifier with breakthroughs to ensure refined behavior and pristine response at any volume.
- Limitless headroom from dual mono-block Class-D amplifiers with MOSFET output stages
- Each amp drives one of the dual 8-inch voice coils within the motor to assert pinpoint control and maximize power fed to the driver
- Eight 60 Amp 200 Volt MOSFETs deliver extreme high current for reference-level output with maximum efficiency
Performance Enhancing Switch Mode Power Supply
Regardless of the power coming out of your household circuit, the SB17-Ultra R|Evolution always maintains peak performance and remains impervious to voltage fluctuations.
- Onboard AC line conditioner filters and stabilizes incoming voltage, corrects waveform distortions, and eliminates electromagnetic and radio interferences to optimize signal quality and audio performance
- Ensures clean and consistent 160V rail voltage and optimal power delivery from a standard 15-amp home circuit
- Power-Factor-Correction (PFC) time aligns the AC voltage to the AC current resulting in less heat, greater efficiency, reliable peak power output, and the ability to maintain rated power over a wide-range of voltages
- FEA optimized convection cooling system has no exterior heatsinks, an extraordinary feat for such a powerful amplifier
Extreme Subwoofer Intelligence – 295 MHz Analog Devices DSP
Orchestrating the cutting-edge amplifier, motor, and driver ecosystem is the most sophisticated DSP ever deployed in a consumer subwoofer.
- Accurately shapes in-room frequency response with absolute precision for faithful signal reproduction
- Monitors every function of the amplifier to stabilize AC voltage delivery to the power supply to maintain consistent peak output
- Multi-point thermal, voltage, and current monitoring systems ensures maximum output and efficiency
- Advanced digital audio processing and DACs (Digital-to-Analog Converters) with 120 dB Signal-to-Noise Ratio provide greater headroom, lower noise, and pristine fidelity
SVS Subwoofer Smartphone Control App Now with Auto EQ Room Correction
Compatible with Apple iOS, Google Android, and Amazon Fire platforms, the SVS Subwoofer Control Smartphone app allows convenient subwoofer tuning and management.
- Controls for volume, low pass filter, phase, polarity, six parametric equalizers, room gain compensation, tuning modes, power management settings, and more
- Includes three convenient memory presets for fast and easy system adjustments to match your listening preferences – music, movies, night mode, and more
- Amplifier Rear Panel OLED and control interface provide fast and direct control of the most important features and includes a convenient “Display Flip” function
SVS Subwoofer Auto EQ Room Correction
Achieves pristine fidelity by resolving all the acoustic issues caused by your room in a few easy steps.
- Automatically tunes subwoofer output using your smartphone microphone or an external microphone and the SVS subwoofer app
- Applies equalization, capitalizes on available room gain, and hones in-room frequency response at main listening positions for optimal in-room performance
- Will be available soon via an over-the-air SVS Subwoofer Control App update
Click image to enlarge
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Subwoofer Specs:
- Piano Gloss Black and Black Oak Real Wood Veneer finishes
- Front Firing 17-inch high-excursion SVS driver
- Protective non-resonant extra-thick ABS grille frame with fabric mesh cover to shield driver
- Robust Medium Density Fiberboard (MDF) cabinet construction with internal bracing for resonance free performance at highest drive levels
- Screw-in Iso-elastomer feet reduce noise artifacts and improve stability
- Amplifier Rear Panel OLED and control interface provide fast and direct control of the most important features. Includes “Display Flip” function for viewing upside down from behind
- Dimensions (with grille): 20.0” (507mm) H x 19.5” (495mm) W x 21.2” (537mm) D
- Dimensions (without grille): 20.0” (507mm) H x 19.5” (495mm) W x 20.3” (516mm) D
- Shipped Dimensions: 24.8” (630mm) H X 24.9” (633mm) W X 29.8” (757mm) D
- Weight (unboxed): 124.0lbs (56.25kg)
- Shipped Weight: 136.0lbs (61.7kg)
Driver Specs:
- Proprietary SVS 17-inch long-throw driver with high-precision tuned overhung motor configuration
- 63.76lb (28.92kg) pound Woofer with 54.17lb (24.57kg) pounds motor
- 48.9mm Xmax, 81.78mm Xmech precision aligned excursion
- 8” diameter Voice Coil with high current 4-layer bifilar copper-clad aluminum wire windings
- Dual Voice coil design captures power delivery from dual-mono amplifier outputs into a single voice coil for maximum acoustic output
- High Temperature glass-fiber composite former/bobbing
- Four-piece high-grade oversized Y35 Ferrite magnet motor produces effortless on-demand driving-force for subtle and over-the-top low frequency sonics
- Dual shorting rings reduce gap inductance and lower distortion
- Dual 25-strand copper-alloy and Nomex composite high-temperature leads woven through the spider provide a pristine electrical connection from the amplifiers to the voice coils
- Precision machined and narrow tolerance low carbon 1010 steel top-plate and oversized T-yoke with integrated pole-piece extension for optimal magnetics and thermal capacity
- Dual Nomex extreme excursion linear suspension spiders
- Custom injection-molded extreme-excursion catenary SBR rubber surround ensures flawless pistonic motion for pinpoint control and accuracy without distortion at reference drive levels
- Premium glass-fiber laminated dustcap and vented composite cone sub-structure with exceptional stiffness-to-mass ratio ensures a light, ridged, and neutral radiating surface about to move massive amounts of air with crisp precision
- High-density 17” Powder-coated cast aluminum basket FEA optimized for maximum rigidity, tensile strength, and energy transference
- Nickel-plated high-tension spring terminals provide secure connections
Amplifier Specs:
- Sledge STA-2800D with 2800 watts RMS continuous power (6000+ watts peak dynamic power)
- Dual-mono discrete Class D amplifiers generate endless power from eight massive 60A 200V MOSFETs, resulting in lower EMI and highest efficiency
- High resolution 295Mhz Analog Devices Audio DSP with double precision 56bit filtering. Over 5x the processing power of previous subwoofers, the most advanced subwoofer processor available for flawless low frequency audio reproduction
- Monitors every function of the amplifier ensuring precisely regulated clean voltage is delivered to and from the switch mode power supply and maximum current is pushed to the driver’s voice coils
- DSP Continuously runs complex power management algorithms and multi-point thermal, voltage, and current monitoring systems to optimize AC voltage delivery to the power supply for continuous peak performance with maximum performance and greatest efficiency
- Advanced digital audio processing and DACs (Digital-to-Analog Converters) with 120 dB Signal-to-Noise Ratio provide greater headroom, lower noise, and flawless fidelity
- All new Switch Mode Power Supply (SMPS) includes a two-stage 100v-240v full range active Power Factor Correction (PFC) to pre-regulate mains to solid 390V DC regardless of mains voltage or quality. Ensures a consistent 160V rail voltage for dual-mono amplifiers over a wide-range of AC voltages
- Onboard AC line conditioner filters and stabilizes incoming voltage, corrects waveform distortions, and eliminates electromagnetic and radio interferences to optimize signal quality
- Pioneering convective cooling plate design pulls cool outside air through vents at the bottom of the amplifier plate, flowing over the amplifier components and internal heat sinks, eliminating the need for an external heatsinks
- User auto EQ and DSP limiter settings specifically for the 17-Ultra allow the subwoofer to take control of a room and pressurize it with accurate, heart-pounding, acoustically tuned bass
- XLR and RCA stereo input/output with ultra-wide input voltage bandwidth compliant with consumer and professional audio applications up to 4V line level input
- Unbalanced RCA 10kohm input impedance (compatible with consumer and professional audio up to 4Vrms inputs)
- Balanced XLR 14kohm input impedance (compatible with consumer and professional audio up to 14Vrms / +24dBu inputs) OLED and control interface with easy control of the most important features
- USB provides power for the SVS SoundPath Wireless Audio Adapter (sold separately) which eliminates the need for a cable run to the subwoofer from the source component.
- Auto/On and Trigger options through App for maximum installation convenience (3.5mm trigger Input 3-12V AC/DC)
- 3.5mm IR input for easy integration with control systems
- Green 0.5-watt low standby power consumption
- RoHS compliant, lead-free construction, world-wide safety certifications.
SVS App Features:
- Compatible with Apple iOS, Google Android, and Amazon Fire platforms, the industry leading SVS Subwoofer Control Smartphone app allows convenient and intuitive management of all subwoofer controls.
- The Analog Devices DSP supports a comprehensive menu of functions, including volume, fully adjustable low pass filter, phase, polarity, six PEQs, room gain compensation, tuning modes, power management settings, and more.
- Includes three convenient memory presets for fast and easy global system adjustments to match listener preferences.
- Subwoofer Auto Room Equalization (available via over-the-air app update soon)
- Uses your mobile device’s built-in microphone to measure the acoustic performance of your subwoofer in your room
- Automatically calculates equalization filters to optimize the subwoofer and room combined performance at your listening position
- Subwoofer Auto Room Equalization (available via over-the-air app update soon)
- Easy-to-follow tutorial provides clear guidance for all functions
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.9 ★★★★★
Based on 10 reviews
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Product Reviews
★★★★★ 5
He loves this ball
Size: Medium, Size: Medium
My dog loves this ball. It’s the perfect size, he enjoys playing fetch and this ball has been his fav one. Thank you guys for making my lil one happy
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Reviewed in the United States on May 2, 2026
★★★★★ 5
Best Card in My Wallet!
Having this card from Prime/ Sync has made things so much easier ! I order something & then go to cart & pay with my Prime card, nothing more. I don’t need to worry about theft or further actions or delays. It’s a done deal & I have more time added to make an additional purchase if I need to in case I forget something. I love this card 💞. So easy, I buy more here cause it’s faster, safer, & all in one easy step & Amazon has just about everything there is so why not ? Best card in my wallet !!!
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Reviewed in the United States on May 30, 2026
★★★★★ 5
2026 it has saved me
I never wanted a store card only! When I first applied I was bummed that I only got the store card and I thought about canceling it. BUT A lot has changed this year for sure. New grandparents, grocery being so EXPENSIVE and everything in our house as far as electronics needed to be replaced. Very easy to apply for, love the fact that you can apply without getting a hit on your credit and if you want to accept the offer then do so and if you decide that it’s not enough credit then you can decline the offer and no hit to your credit. I will say this, this was the lowest card that I was offered but I chose to get it anyway and within a month I had already received a credit line increase. I also took a trip out of the country and was able to order stuff and have it delivered with no problems. Every time I use it I get cash back and am able to use that on my next order. This is my weekly card for groceries. I definitely can’t wait until it upgrades to the visa, I would definitely get more use out of it. For those who are Amazon shoppers, it’s well worth it. So far so good, Good Choice.
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Reviewed in the United States on May 26, 2026
★★★★★ 5
Good, but you need to be careful with it
I've done business with GE CRB before using other store cards, so I knew what to expect going into this. I will echo the advice that a few others have given. For one, I would recommend that you only use this card for one purchase at a time and that you pay it off entirely before using the card again. The interest starts accruing immediately, but you are not billed for it until the promotional term expires - for example 6 months, 12 months, etc. You will see the expiration date and accrued interest amount on your bill. I always make sure I can pay off the entire amount well before the expiration date. Also, I schedule automatic payments through the website so it's paid every two weeks (pay day works well for me). I divide the balance by number of payments and schedule all of them right away. It's very easy to do this and will prevent late payment fees and the possibility of defaulting and getting hit with the accrued interest. I haven't had to deal directly with GE CRB customer service yet, so I don't have any complaints on that.
The benefit of having a card like this is being able to use it for major purchases, paying it off over time, and avoiding any interest charges because you are paying off the balance before the promotional term (deferred interest) expires. You can't do that with a regular credit card. If you want a card to make frequent purchases with and plan on paying off the balance at the end of the month, you're much better off with a regular credit card. One warning... I noticed that after I was approved for this card my method of payment for Kindle one click purchases changed to this card. Keeping it that way would not be good and I wanted to make sure others know about this. I'm pretty sure you'd be hit with the interest at the end of the month since the purchases you would be making are lower than what's required to receive the no interest promotions. I changed it back to my debit card.
Just keep on top of the account, don't use it to make a bunch of purchases, and pay the balance off before the promotional terms expire and you'll be fine. Like all credit, being responsible is the key to not getting in trouble with it.
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Reviewed in the United States on December 5, 2012
★★★★★ 1
Was lucky to meet really polite and conducive employees. But the Card Company and Amazon Coders are crap.
2:13:23 PM : Ui Neil Sandage: Initial Question/Comment: I wanted to pay right now. And then close the card today. $400 is far to low a limit to be worth my time. Your payment in the amount of $403.23 has been successfully scheduled for 04/20/2015. Please allow up to 48 hours for this payment to be reflected on your account. Confirmation will be sent to *****@gmail.com Confirmation Number: 831651153
2:13:28 PM : System: Welcome to Amazon.com Store Card Live Chat. Your chat may be monitored and recorded for quality purposes. A chat agent will be with you momentarily.
2:13:28 PM : System: James has joined this session!
2:13:28 PM : System: Connected with James. Your Reference Number for this chat is 2494835.
2:13:33 PM : James: Hi, thank you for contacting us today. I will be happy to assist you.
2:14:13 PM : James: We do regret your decision to close your account with Amazon store card. May I please ask if there is any specific reason that you wish to close the account?
2:16:09 PM : Ui Neil Sandage: The limit is too low. If it is not at least $1500 or enough to purchase a refrigerators or repair an air conditioner in an emergency.... then why the heck do i need a credit card? I have $10,000 in savings. For small bills i can do cash. I only signed up for your card because of the $40 discount on a nVIDIA Shield Tablet.
2:17:04 PM : Ui Neil Sandage: My credit score is 754 with Transunion and 740ish with the other on CreditKarma.com
2:17:58 PM : James: I completely understand and I apologize for the inconvenience.
2:18:28 PM : James: Please be advised that there is no annual fee, 0% fraud liability and you are eligible for numerous Promotions offered. Would you like to re-consider your decision?
2:19:03 PM : Ui Neil Sandage: I want to pay the card first. Then see if the limit can be fixed.
2:19:44 PM : Ui Neil Sandage: Why the hell $400?
2:19:47 PM : James: I would be glad to place a request for you right away and check the decision.
2:20:00 PM : James: Ui Neil Sandag, to complete this transaction I am going to need your net income. When disclosing income, please provide the annual net dollar amount of all sources of income which you have, as an individual. Alimony, child support or separate maintenance income need not be included unless relied upon for credit.
2:20:03 PM : Ui Neil Sandage: no hard credit pulls.
2:20:13 PM : James: Your request for a credit line increase may result in an inquiry on your credit bureau; however, some requests are determined using only internal factors on your account and may not result in an inquiry on your credit bureau.
2:20:20 PM : Ui Neil Sandage: i just want to see the decision and why it was made?
2:21:01 PM : Ui Neil Sandage: too much activity was one of the complaints.
2:21:28 PM : James: I am so sorry for the inconvenience, I understand
2:21:34 PM : Ui Neil Sandage: I have a secured card i am always changing the limit on by increasing the collateral.
2:22:08 PM : Ui Neil Sandage: each month i place a few more hundred on it. So each month my credit changes.
2:23:13 PM : James: We value you as our customer and appreciate your business.
2:23:15 PM : Ui Neil Sandage: (10% discount on a shield tablet? I decided to apply. 400 - 40)
2:23:23 PM : James: If you wish I can place a request for credit line increase
2:23:51 PM : Ui Neil Sandage: I do but only if they look over the application with this info and make a new dicision.
2:24:14 PM : Ui Neil Sandage: The credit pull would hurt my score by much more than $400 is they do it again.
2:24:32 PM : Ui Neil Sandage: Just help me pay right now !!!
2:24:44 PM : Ui Neil Sandage: Are you after a commission or something?
2:25:07 PM : Ui Neil Sandage: just want to pay the card off in a lump sum right now.
2:25:34 PM : James: I will explain you
2:25:34 PM : James: It is very difficult for you to determine with certainty whether or not there will be an inquiry when processing a credit line increase request. This is due to the “internal factors” as mentioned above.
2:25:54 PM : James: And the balance on your account is $403.23
2:25:59 PM : James: I will credit $25.00 to your account
2:26:14 PM : James: And you can pay $378.23
2:26:24 PM : James: I am trying my best to help you in all the way I can
2:26:34 PM : James: Would you like me to credit $25.00 to your account?
2:26:54 PM : Ui Neil Sandage: Sure. Every penny matters.
2:27:14 PM : James: Your satisfaction is important for us and I will do my best to help you in all the way I can.
2:27:49 PM : Ui Neil Sandage: I still want to make the entire payment on the card today. Can i call and use a debit card to pay it all off?
2:28:08 PM : Ui Neil Sandage: Do i have to wait 48 hours for it to post on my account?
2:28:29 PM : James: You may call customer service at toll-free 1-866-634-8379 and make payment without any fee with debit card
2:28:44 PM : James: No, you can call and make $378.23 payment
2:30:22 PM : Ui Neil Sandage: So just to be clear. You have applied a $25 credit. And if i call right now. The new balance they will see is = $378.23 ?
2:31:00 PM : James: Yes, you are absolutely right.
2:31:25 PM : Ui Neil Sandage: I have one more question. May i ask it here?
2:31:54 PM : James: Sure
2:31:59 PM : James: I will be more than happy
2:32:38 PM : Ui Neil Sandage: I have a utility company here named JEA. I once set up automatic payment of my utility bills. Then paid the bill when it arrived.
2:33:41 PM : Ui Neil Sandage: Then on the scheduled day of automatic payment they double charged me for a bill that had been paid down to zero two weeks before.... Will that happen on 4/20 with this scheduled thing i did?
2:34:34 PM : James: You can just click on "payments" tab and then select "scheduled payment"
2:34:44 PM : James: You can cancel the payment or edit the payment date and amount
2:35:04 PM : James: If you wish to make the payment over the phone with debit card you can cancel the payment
2:36:07 PM : Ui Neil Sandage: So that was an important question.
2:36:39 PM : James: Yes, else both the payments would post
2:36:42 PM : Ui Neil Sandage: I followed you directions and it wants me to log back in. However it did not accept my email address as my log in ID. What now?
2:37:20 PM : James: The site would be timed out
2:37:43 PM : Ui Neil Sandage: Yes. So what is the correct log in ID?
2:37:58 PM : James: May I please request you to click on "Forgot User ID" on first page of www.syncbank.com/amazon?
2:38:03 PM : Ui Neil Sandage: I know my password. But it does not ask that. Just the ID?
2:39:52 PM : James: Yes, you can get your user ID
2:39:57 PM : Ui Neil Sandage: silly damn computer. It was my email. But it had to be all if lower case and no proper Caps for it to be accepted...... :::annoyed:::
2:40:32 PM : James: I am so sorry for the inconvenience caused.
2:41:15 PM : James: I will be glad to help if you need any more information from your account.
2:42:05 PM : Ui Neil Sandage: ::snicker at the trained response:: do you have another $25 to apologize with?
2:44:02 PM : Ui Neil Sandage: I entered my email with caps. But the system automatically changed it.
2:44:24 PM : Ui Neil Sandage: Then would not accept it with caps to enter the account. WEIRD.
2:45:15 PM : Ui Neil Sandage: Are you quiet to see if they will approve the $25 or is this professional distance? Perhaps you had business to address elsewhere?
2:45:56 PM : Ui Neil Sandage: What was that number again? I'd like to call and make my payment.
2:46:13 PM : James: I am really sorry, I have already processed $25.00 and system does not allowed to credit another $25.00
2:46:23 PM : James: You may call customer service at toll-free 1-866-634-8379 and make payment without any fee.
2:48:41 PM : Ui Neil Sandage: That's fine. I only ask because every penny counts. And you'll have to forgive me. But it is mildly insulting to tell me you are sorry for the inconvenience when the computer or programmers is clearly not sorry and intentionally set it up so that i could not use proper caps in my ID or email address. Rather than get upset at the lie i chose to laugh at it as a canned response.
2:50:57 PM : James: Yes, the user ID is case sensitive
2:51:03 PM : Ui Neil Sandage: I called the phone system and it says you lied to me twice??? It says my balance is $403.23 ?
2:51:16 PM : James: I understand, it would be frustrating some times if the system does not help us
2:51:28 PM : James: As mentioned, the balance will be updated in next 48-72 hours
2:51:48 PM : James: However, you can be rest assured that your balance is $378.23
2:52:44 PM : Ui Neil Sandage: please forgive me for being frustrated. But if you read the conversation there was no mention of wait 48-72 hours for the credit to post. I know it is not your intention. But that makes a third lie.
2:53:36 PM : Ui Neil Sandage: I asked specifically if i call right now will the credit be posted? And your response was Yes when i call it would show up.
2:54:32 PM : Ui Neil Sandage: or at least that is how the conversation felt.
2:55:09 PM : James: I am really sorry for the confusion.
2:55:29 PM : James: $25.00 will post in next 48-72 hours, however, you can pay $378.23.
2:55:39 PM : James: And cancel the payment which was made online
3:02:28 PM : James: I will be glad to help if you need any more information from your account.
3:02:28 PM : Ui Neil Sandage: Is it possible to save or email this conversation as a copy to myself? The problem is the computer system and not you. But a lot of things happened here. Ridiculously low credit limit. ID being made all lower case by the website. The automatic charge 20 days later if i had not asked you. And a lot of bad things could have happened. In fact some things did. Amazon made my default automatically their card instead of the one i selected. So a lot of my purchased were canceled or interrupted and did not ship on time until i logged back in and changed the payment method. EVER THOUGH AMAZON APPROVED ALL THE PURCHASES on their card and then frozen them days later. Not hours. Days later. I had to wait on an emergency tool to unlock something important. And that was delay by days because of their computer systems changing things automatically just as it did with me ID? Don't they think i know what i want? Why do they force their card and their lower cases and their enforced payments even if the account balance would have been zero when it happened? I could be overdrawn with these things they do. $404 dollars is not always in that checking account.
3:03:00 PM : James: I am sorry, we do not have an option to email
3:03:01 PM : James: Once the chat is ended, you may scroll down and click on "Skip the Survey and Print chat".
3:04:11 PM : James: Please do not misunderstand, and I am really sorry for all the confusions and problems
3:04:55 PM : James: We do respect your time and understand how difficult it would be if you are getting problems in log in
3:05:45 PM : Ui Neil Sandage: I will try the phone again now. What is the correctED balance i want to pay when i call?
3:06:10 PM : James: You can pay $378.23.
3:06:30 PM : James: And make sure that you cancel the payment which you made online
3:06:40 PM : James: Thank you for your patience.
3:08:42 PM : James: I will be glad to help if you need any more information from your account.
3:08:58 PM : Ui Neil Sandage: ty on phone
3:09:45 PM : James: Thank you for your patience and understanding.
3:10:00 PM : James: Thank you for contacting Synchrony Bank regarding your Amazon.com Store Card.
Have a wonderful day.
3:11:41 PM : Ui Neil Sandage: Here is a 4th lie. They want paper checks and not credit card. Debit card is not an option. And the voice recognition is nearly impossible had to repeat until it let me use the touch pad to navigate.
3:15:22 PM : James: You can make the payment over the phone with live agent with debit card
3:15:36 PM : James: You can say "agent" "agent"
3:15:54 PM : James: It will connect you to live agent and you can make the payment with debit card
3:16:10 PM : Ui Neil Sandage: Thank you James. An agent did answer. And she said there would be no charge for the Debit card.
3:16:25 PM : James: Perfect!
3:16:30 PM : James: Thank you.
3:16:43 PM : James: Thank you for contacting Synchrony Bank regarding your Amazon.com Store Card.
Have a wonderful day.
3:17:23 PM : Ui Neil Sandage: Okay i paid the $378.23 ~ Here is hoping all this posts overnight. I want to see it done Friday and not have to wait for Monday.
3:15:54 PM : Ui Neil Sandage: I am closing this damn account if after it is all paid no one authorizes or corrects it to a $1500 limit or more.
3:16:52 PM : James: You can any time contact us
3:17:02 PM : James: We are always here to help you
3:17:52 PM : Ui Neil Sandage: Okay. Now let's print or email this transcript.
3:18:02 PM : James: Sure
3:18:07 PM : James: Thank you for contacting Synchrony Bank regarding your Amazon.com Store Card.
Have a wonderful day.
3:19:55 PM : Ui Neil Sandage: Why is that option to print not appearing?
3:20:20 PM : Ui Neil Sandage: .....
3:20:58 PM : James: You would need to end chat and then you can view the option
3:21:06 PM : James: Please click on close option on the top
3:21:16 PM : Ui Neil Sandage: it says exit. I will not exit.
3:21:38 PM : Ui Neil Sandage: i want a copy of the chat before it exit. As exist means close door behind you.
3:22:08 PM : Ui Neil Sandage: i do not want to close this window.
3:22:28 PM : Ui Neil Sandage: " [X] Exit "
3:23:01 PM : Ui Neil Sandage: Can you close this chat so i may have a copy?
3:23:04 PM : James: You can copy the chat transcript and paste in word document
3:23:11 PM : Ui Neil Sandage: end* this chat
3:23:39 PM : James: If you " [X] Exit " you can view it option to "print" chat
3:23:48 PM : James: Do not worry, the chat transcript will be there
3:25:28 PM : Ui Neil Sandage: alright. I will copy and paste. StarOffice used to be better than Word and for all the Linux users out there it is not good to assume a paid for Microsoft program is on every computer.
3:26:02 PM : Ui Neil Sandage: Star Office may still be better. (My computer does have the other. I had a student discount on it.)
The following is three fields from the Feedback Survey after you "close" or as it says "Exit" the Chat window.
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The card and process is a nightmare. The $400 limit was only good for the one purchase i made. And my balance was $403.23 with tons of blocked orders on Amazon because i spend more than $1,000 in a month and it automatically switched my default payment card to Syncho profanity. ~ James did okay. But as soon as my “paid in full” zero balance posts, then I am closing the account.
Edited: (too many characters = 255 with spaces)
The $400 limit was only good for the one purchase i made. i spend more than $1,000 in a month and it automatically switched my default payment card to Syncho profanity. As soon as my “paid in full” zero balance posts, then I am closing the account.
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James was polite and prompt. But there were a few things unclear or felt contrary. When asked or prompted he did well. I appreciate the $25 credit. It took the hate or venom out of the emotions. But it is the card and hit on my credit for a ridiculously low $400 that i paid off today and wanted to close today that is ridiculous. The balance does not update quickly and i have to wait. At the start the Agent kept wanting to pull my credit for a second month to change me credit limit when what I opened with was a desire to pay in full and correct when the payment would be processed from 20 days out as it automatically dated the bank draft, to process it today. He was saying there is a magical chance that might not happen does not help. I need a yes or a no.
Again. He is not doubt an excellent agent for politeness. But i need a very precise agent that does what I want and not someone who does credit pulls at every chance. There were a lot of issues i had to figure out for myself even though he works for them. I had to get to the conclusion before he confirmed it. And he was polite. It is the company(ies) that is(are) the problem and not this specific person.
Edited: (too many characters = 255 with spaces)
He is not doubt an excellent agent for politeness. But i need a very precise agent that does what I want and not someone who does credit pulls at every chance. There were a lot of issues i had to figure out for myself even though he works for them.
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I need the ability to print and email the chats. And this exit thing really does exit the chat so that you can not have a copy of the conversation. Even now it says submit this feedback or get a copy of the chat. You are not allowed to talk back if you want to read what was said or have a copy of it.
EDIT : 238 without spaces or 305 with. They have a character limit of 255.
I need the ability to print & email the chats. This “Exit” thing really does exit the chat so that you cannot have a copy of the conversation. Even now it says submit feedback or get a copy of the chat. You r not allowed to talk back and have evidence.
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Reviewed in the United States on April 2, 2015