SKU: 42166451438

The Friction Project: How Smart Leaders Make The Right Things Easier And The Wrong Things Harder

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The Friction Project: How Smart Leaders Make The Right Things Easier And The Wrong Things HarderThe Friction Project: How Smart Leaders Make The Right Things Easier And The Wrong Things Harder The definitive guide to eliminating the forces that make it harder, more complicated, or downright impossible to get things done in organizations. Find out why Adam Grant says 'If every leader took the ideas in this book seriously, the world would be a less miserable, more productive place.' Every organization is plagued by destructive friction. Yet some

The Friction Project: How Smart Leaders Make The Right Things Easier And The Wrong Things Harder

The definitive guide to eliminating the forces that make it harder, more complicated, or downright impossible to get things done in organizations. Find out why Adam Grant says 'If every leader took the ideas in this book seriously, the world would be a less miserable, more productive place.'

Every organization is plagued by destructive friction. Yet some forms of friction are incredibly useful, and leaders who attempt to improve workplace efficiency often make things even worse. Drawing from seven years of hands-on research, The Friction Project by bestselling authors Robert I. Sutton and Huggy Rao teaches readers how to become “friction fixers.”

Sutton and Rao kick off the book by unpacking how skilled friction fixers think and act like trustees of others’ time. They provide friction forensics to help readers identify where to avert and repair bad organizational friction and where to maintain and inject good friction. Then their help pyramid shows how friction fixers do their work, from reframing friction troubles they can’t fix right now, so they feel less threatening, to designing and repairing organizations. The heart of the book digs into the causes and solutions for five of the most common and damaging friction troubles: oblivious leaders, addition sickness, broken connections, jargon monoxide, and fast and frenzied people and teams.

Sound familiar? Sutton and Rao are here to help. They wrap things up with lessons for leading your own friction project, including linking little things to big things; the power of civility, caring, and love for propelling designs and repairs; and embracing the mess that is an inevitable part of the process (while still trying to clean it up).

'Sutton and Rao take us on a delightful tour of bad emails, infuriating subscriptions and labyrinthine hiring processes - and they show us how to fix it all. Hard to put down and easy to like, this is a business book to savour.' - Tim Harford, author of The Data Detective

'This is the ultimate guide to diagnosing and fixing the problems in your organization. No one knows more about making work better than this pair of experts, and they've produced a remarkably insightful, engrossing, evidence-based, and actionable read. If every leader took the ideas in this book seriously, the world would be a less miserable, more productive place.' - Adam Grant, #1 New York Times bestselling author of Think Again and host of the TED podcast WorkLife

'A spectacular achievement. Sutton and Rao show that friction is the secret source of organizational failure -- and success. Full of practical advice, this book will make the world a better place.' - Cass R. Sunstein, Robert Walmsley University Professor, Harvard University, and author, Sludge

'Sutton and Rao show how leaders who pay attention to friction - which kinds are helpful and which are not - can equip these people with the right tools, build their trust, and make incredible progress as a result.' - Ed Catmull, co-founder of Pixar, former President of Pixar and Disney Animation Studios, and author of Creativity Inc

'Bob Sutton and Huggy Rao have spent the last decade studying the causes and remedies for friction troubles at a wide range of companies. They've distilled their lessons to help you and your team make the right things easier and the wrong things harder in your company. Every executive, investor, board member, and leader should buy The Friction Project.' - Reid Hoffman, Co-Founder of LinkedIn and Partner at Greylock Partners

'Sutton and Rao have given us a thousand gems, each an invaluable insight on its own ... I guarantee that their profoundly humane arguments will win your hearts, change your behavior, and transform your companies.' - Amy C. Edmondson, Professor, Harvard Business School, Author of Right kind of wrong: The science of failing well

'The idea of leaders as friction fixers is dynamite ... Sutton's and Rao's insights in The Friction Project offer leaders at all levels important tools and real-world examples to recognize the role that both kinds of friction can play in their organization's success.' - Shantanu Narayan, Chair and Chief Executive Officer of Adobe

'If you dream of freeing your people and organization to focus their time on what really matters, The Friction Project is the book for you. More than ever today we need more nimble, innovative, customer centric, and human organizations. Eliminating needless friction is at the heart of that quest, as Bob Sutton and Huggy Rao show in their wonderful new book.' - Herminia Ibarra, The Charles Handy Professor of Organisational Behaviour, London Business School and author of Act Like a Leader, Think Like a Leader, and Working Identity

'A great and provocative read. As a business leader I never thought of leaders as 'friction fixers.' The Friction Project identifies when friction is and is not desirable. It's packed with real-world examples from varied organizations, their frictions, and above all, how the people who make repairs practice their craft.' - Carlos Brito, CEO of Belron and former CEO of Anheuser-Busch InBev

'As I read this groundbreaking book, I imagined a future where every leader eliminates bad friction and harnesses good friction to build better organizations. Every manager MUST read The Friction Project to learn how, by leading through a friction lens, and using the practical solutions Sutton and Rao provide, they can create productive, innovative, and caring workplaces.' - Tsedal Neeley, Harvard Business School; author of Remote Work Revolution and co-author of The Digital Mindset

'Subtract friction and an organization will move faster, become more innovative and drive productivity gains. The Friction Project is a 'how-to' guide in a period of workforce transformation across sectors.' - Donna Morris, Executive Vice President, Chief People Officer, Walmart Inc.

SPECIFICATIONS:

Author:Robert I. Sutton - Роберт И. Саттон

Publisher:Penguin

Language:English

Publication Date:2024

Number of pages:304 pst

Format:Paperback

Width:135 mm / 5,3'

Height:216 mm / 8,5'

Weight:301 g

ISBN:9780241594858

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SKU: 42166451438

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Josh/Katie
Massapequa, US
★★★★★ 4
Comfortable athletic dress with detached shorts
Color: Black, Size: 11-12 Years
I really like that the shorts are not attached. It makes bathroom breaks and outfit changes much easier with less hassle. The dress itself is thin and lightweight, which works well for warmer weather. The material feels good quality and breathable, and it stretches enough for movement during sports. This dress is definitely cute enough for casual wear as well. The size chart is accurate and the fit was just right. The separate shorts provide good coverage and are functional for activities like tennis or school sports. Overall, this dress works well for active wear, holds up nicely, and is worth the money for the comfort and design.
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Reviewed in the United States on February 26, 2026
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Balp
West Palm Beach, US
★★★★★ 5
Simplicity at its best for the Tennis loving Girl
Color: White, Size: 7-8 Years
Pros: - this is a very chic and simple White Tennis dress - and stands out for its classic look! - The fit was perfect for my 4’ 8 girl and a very comfortable fit. - the dress also comes with a matching pair of shorties with a pocket / pouch for a phone or keys. - the fabric is very soft on the skin and is more technical in nature - means it can breathe well and perspiration vents out. - the material is also very stretchable - imp for playing the game and moving around daily. - I have put it through couple of rounds of washings and it has held well till date. Cons: Nothing that I can think of - durability and quality seem to hold , offering good value for money.
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Reviewed in the United States on February 12, 2026
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AndyH
Natrona Heights, US
★★★★★ 5
Nice modest sporty dress
Color: Navy Blue, Size: 11-12 Years
Nice soft dress with separate shorts. I love the color. We ordered a size 11-12 and it fits great. I wish it were a little more structured but it is very modest.
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Reviewed in the United States on March 4, 2026
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Cargilper
Lake Worth, US
★★★★★ 5
Adorable dress and fictional too
Color: Navy Blue, Size: 9-10 Years
This tennis dress is absolutely adorable and exactly what I look for in kids’ active wear. It’s modest, practical, and cute all at once! My daughter loves it, and the built-in shorts with pockets make it perfect for running, playing golf, pickleball, or just everyday summer fun. The material is soft, breathable, and moisture-wicking, so she stays comfortable even on hot days. I got size 9-10, which fits true to size. For reference, my 8-year-old is 52” and 63 lbs, and there’s still room to grow. This has quickly become a go-to outfit for summer activities because it’s stylish, functional, and kid-approved.
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Reviewed in the United States on February 8, 2026
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socalbob
Pawtucket, US
★★★★★ 5
Stylish, comfortable, breathable, and fast drying! Perfect for active wear!
Color: Black, Size: 13-14 Years, Color: Black, Size: 13-14 Years
This tennis dress/set is perfect for my daughter. She can use it for tennis, golf, or just as an addition to her summer wardrobe. It fits true to size (though it does run a bit long), and it looks great on. The fabric is very soft and stretchy (a polyester and spandex blend). It’s also very breathable and quick drying, and I love that it’s machine washable. I also like that the shorts are not sewn in (instead it’s a two piece outfit). The shorts also have pockets large enough to fit tennis balls on both hips. The neckline is high and modest, and the skirt is loose and flowy. The dress and shorts are well made and durable too. Because it’s so lightweight, it’s great to wear even in hot and humid weather. The pullover design makes it easy to put on and take off. This dress is a great addition to any active girl’s wardrobe, and it’s a great value too. And it’s available in sizes from 7/8 to 13/14 and several different colors too!
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Reviewed in the United States on January 13, 2026

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