HPE Foundation Care with Comprehensive Defective Material Retention - Extended Service - 4 Year - Service 24g Poe Svc

This HPE Foundation Care offering delivers industry-leading hardware and software support designed to maximize uptime and protect your IT investment. With Comprehensive Defective Material Retention (DMR), remote diagnosis, on-site hardware repair when needed, and responsive service levels, you can keep your critical systems running smoothly without unnecessary disruption. The service combines proactive updates, fast escalation, and door-to-door support to ensure your infrastructure stays available, secure, and up-to-date for the full four-year term. Ideal for organizations that rely on consistent performance from HPE hardware and select third-party software, this extended coverage keeps your operations resilient in the face of hardware faults, software issues, and complex integration environments.

• Comprehensive hardware and software coverage—Includes remote diagnosis, on-site hardware repair when required, and access to Basic Software Support and Collaborative Call Management for eligible non-HPE software, delivering unified assistance for complex environments.
• Defective Material Retention (DMR) for peace of mind—The service provides comprehensive defective material retention, so you can receive dependable maintenance with added accountability and clarity on replaced components.
• Next Business Day response—Parts and Labor service response time is Next Business Day, helping your team minimize downtime and restore normal operations quickly.
• Extended 4-year duration—A long-term safeguard designed to maximize productivity and shield your IT budget from unexpected repair costs over the life of the contract.
• Software updates and third-party support—Remote software support for covered software, access to updates and patches, and updates for selected HPE-supported third-party software as provided by the original software manufacturer, ensuring your software stack remains secure and current.

Technical Details of HPE Foundation Care with Comprehensive Defective Material Retention - Extended Service - 4 Year - Service 24g Poe Svc

UPC/SKU: Not provided. This technical detail section summarizes the core capabilities and coverage scope of the service as described in the product documentation and service terms.

• Coverage scope—Comprehensive hardware and software support designed to improve availability of IT infrastructure, combining remote diagnostics, on-site hardware repair, and software maintenance where applicable.
• Service duration—4-year Extended Service to ensure ongoing protection and predictable budgeting for maintenance costs.
• Response time—Next Business Day – Parts and Labor service response time to address issues promptly and minimize downtime.
• Defective Material Retention—Comprehensive DMR coverage provides peace of mind and accountability for damaged or failed components during operation.
• Software support—For software covered under HPE Foundation Care, remote technical support, software updates, and patches are provided; for eligible non-HPE software, collaborative call management may apply with coverage for updates as provided by the original software manufacturer.
• Hardware and software updates—Access to software updates and patches, ensuring workloads stay secure, compliant, and compatible with evolving hardware ecosystems.

How to install HPE Foundation Care with Comprehensive Defective Material Retention

• Identify eligible equipment—Confirm that the HPE hardware and covered software within your IT environment qualify for Foundation Care with DMR under the terms of your agreement.
• Engage with an HPE representative—Work with your HPE account team or authorized partner to initiate the Extended Service contract and finalize coverage options, including DMR eligibility and any applicable software support provisions.
• Activate service coverage—Complete the activation process for the 4-year term, ensuring your service profile correctly reflects the hardware and software covered, as well as the desired response times and on-site support preferences.
• Prepare your IT environment—Provide asset inventories, serial numbers, and any required access credentials to enable remote diagnostics and fast escalation if an issue arises.
• Establish support workflow—Set up an escalation path and point of contact for service requests, including how on-site visits are scheduled and how Collaborative Call Management will be engaged for non-HPE software.

Frequently asked questions

• What is HPE Foundation Care with Comprehensive Defective Material Retention?—A comprehensive support service combining hardware and software coverage with remote diagnostics, on-site repair, DMR, software updates, and collaborative management for non-HPE software, designed to maximize uptime over a four-year period.
• How long does the service last?—The extended service runs for four years from the start date, providing long-term protection and budgeting certainty.
• What is Defective Material Retention (DMR)?—DMR is a coverage feature that allows for comprehensive retention of defective hardware components as part of the service, enabling clear accountability and faster resolution of hardware faults.
• What are the response times?—The service offers Next Business Day - Parts and Labor response, facilitating rapid assessment, dispatch of parts, and on-site support when required.
• Is software support included?—Yes. For software products covered by HPE Foundation Care, remote software support and access to updates/patches are provided. For eligible non-HPE software, Collaborative Call Management may be included, along with updates as provided by the original software manufacturer.