SKU: 86465088105

HPE Pointnext Tech Care Essential Service with Defective Media Retention - Post Warranty - 1 Year - Warranty

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Description

HPE Pointnext Tech Care Essential Service with Defective Media Retention - Post Warranty - 1 Year - WarrantyHPE Pointnext Tech Care Essential Service with Defective Media Retention is the enterprise grade support you need to keep your HPE environment operating at peak performance after warranty ends. This 1 year post warranty service combines proactive guidance, rapid access to product specific experts, and robust on site capabilities to reduce risk, minimize downtime, and boost IT efficiency. Designed for both hardware and software across onpremises and as

HPE Pointnext Tech Care Essential Service with Defective Media Retention is the enterprise-grade support you need to keep your HPE environment operating at peak performance after warranty ends. This 1-year post-warranty service combines proactive guidance, rapid access to product-specific experts, and robust on-site capabilities to reduce risk, minimize downtime, and boost IT efficiency. Designed for both hardware and software across on‑premises and as-a-service deployments, Tech Care Essential goes beyond traditional support by delivering targeted technical help, secure media management, and timely responses that align with real business needs. Whether you’re sustaining a complex hybrid setup or a straightforward HPE footprint, this service helps you optimize operations, accelerate incident resolution, and free your team to focus on strategic initiatives.

  • Direct access to product-specific specialists and general technical guidance to help your IT team move from reactive triage to proactive optimization. This enables faster resolution, better workload guidance, and more informed decision-making across your environment.
  • Defective Media Retention included as part of the service to streamline investigation and replacement workflows. Retaining defective media helps reduce downtime, simplify recovery, and accelerate root-cause analysis without additional costs or delays.
  • On-site support with a 4-hour response time for parts and labor, delivering rapid remediation when remote assistance isn’t sufficient. This fast response minimizes downtime and keeps mission-critical systems available.
  • Comprehensive coverage for hardware and software across on-premises and as-a-service deployments. This aligns with modern hybrid IT strategies, ensuring cohesive support that matches your current and future workloads.
  • One-year duration for predictable value and steady performance improvements. The extended coverage enables ongoing optimization, consistent service levels, and smoother budgeting for IT operations.

Technical Details of HPE Pointnext Tech Care Essential Service with Defective Media Retention - Post Warranty - 1 Year - Warranty

Technical details tied to specific SKUs or UPCs are not provided in this description. For exact specifications, service levels, and coverage mappings to your particular SKU/UPC, please refer to your HPE contract or access the official vendor catalog using the corresponding SKU/UPC within your account portal. The information below summarizes the service offering and its core benefits rather than itemized hardware or software specs.

How to install HPE Pointnext Tech Care Essential Service with Defective Media Retention

  • Verify eligibility and coverage with your HPE account team to confirm that Tech Care Essential with Defective Media Retention is the right fit for your hardware and software landscape.
  • Activate the service in your HPE Customer Portal and attach the applicable asset tags or serial numbers to ensure precise tracking and reporting.
  • Configure service levels and on-site preferences (on-site vs. remote assistance, escalation paths, and preferred contact channels) to align with your operational requirements.
  • Coordinate onboarding with HPE to schedule initial reviews, establish escalation contacts, and set up incident logging channels (telephone, real-time chat, and automated incident logging).
  • Begin incident management and proactive guidance through the established channels, leveraging product specialists for workload-specific recommendations and rapid problem resolution.

Frequently asked questions

  • What does Defective Media Retention include? The service includes retention of defective media to facilitate investigation and replacement workflows, helping shorten downtime and streamline remediation.
  • Is this service available after warranty? Yes. This is specifically a post-warranty, 1-year coverage designed to extend critical support beyond the manufacturer’s warranty period.
  • What response times are offered? The service provides a 4-hour parts-and-labor response time for on-site support to ensure rapid remediation and minimal business impact.
  • Does it cover both hardware and software? Yes. The offering is designed to support hardware and software within the context of the supported workload, across on-premises and as-a-service environments.
  • What channels can I use to get help? Customers can access support via telephone, real-time chat, automated incident logging, and HPE moderated forums, with defined response times to keep issues moving forward.
Shipping Notes
  • Free Standard Shipping on $100+ Orders to the USA.
  • Except Preorder products are shipped in 48 hours.
  • Delivery to the USA:
  1. Standard Shipping : 3-10 business days
  • If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
  • We offer a 30-day return/exchange service after receiving.
  • Final sale items are not eligible for returns or exchanges.
  • To process your return/exchange, please contact us at [email protected]
  • Please click here for more details>>> Return & Exchange Policy
SKU: 86465088105

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4.5 ★★★★★
Based on 25 reviews
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Verified Purchase
nicolehedge
Lake Worth, US
★★★★★ 5
Miracle cream
Size: 13.5 Ounce (Pack of 1)
I have been having crazy acne due to a severe reaction to salicylic acid, among other things. My face was incredibly inflamed, itchy, sensitive, red and painful. My dermatologist started me on an oral antibiotic and a clindamycin/benzoyl peroxide topical. The topical was still drying me out quite a bit so I got this lotion and it's literally a miracle cream. My skin is hydrated, no itchy or stinging and the redness has gone down so much. It's also helping my open sores to heal more quickly. Yes, it's a combination of all 3 products working together but I can definitely see and feel the cream repairing my skin barrier. I will be starting on accutane after a month of antibiotics and will continue to use this balm to keep me from drying up like a prune.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 6, 2026
M
Verified Purchase
M. Prieto
Lexington, US
★★★★★ 5
Works amazing! My eczema is clearing up on my face!
Size: 13.5 Ounce (Pack of 1)
I've been struggling with eczema all of my life and I'm insanely sensitive to all sorts of creams. I've tried just about everything you could find. Colloidal oatmeal ones...to hypo allergenic creams in high end stores. I react to goat's milk and even ones with no fragrance. Well, for the first time ever, I found a cream that seems to be doing the trick. I'm on meds to help with the eczema, but the issue was the eye area, upper forehead [between eyebrows], and right under the nose and around the lips. I'd always get this redness and it didn't matter what creams I used. I recently switched to a Clinique soap [more like a moisturizer that comes out of a bottle] for my face, but it still wasn't getting better. It helped, but the redness wasn't going away! I read online about this cream. I don't use a ton. I put literally a drop under each eye and gently tap it into the area. I also just dab a tiny amount on any other red spot. I'm primarily using this for areas where the redness won't go away. Well, three days after starting this my skin is FINALLY healing around my eyes and in the other zones. My mom even noticed! I can tell you, this is a THICK cream. It's too heavy to slather all over your face. Use it to target areas and use a lighter moisturizer [Aveeno has a sensitive face cream that's new and works]. This cream will help the skin heal [all those annoying patches and redness]. It's worth the money. I suspect it's going to take me ages to finish this bottle off. But, it just is so nice to see my face and not have some sort of weird raccoon look. FYI - I do have some patches on my legs which I glob it on and it's helping that heal too. If you need a good hydrating cream that helps protect the skin and helps it get over that bump where it's irritated, this may work for you. Oh, it has absolutely no scent - none. That was a nice surprise. It's designed for sensitive skin. Initially, I was worried about the cost, but now that my eczema is healing up, it's worth every penny. This worked better than all those steroids and hydrocortisone my docs kept giving me. I was so stressed over the wrinkles under my eyes and for once, it's looking nice. :)
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on January 24, 2023
J
Verified Purchase
jumpskippy
Bozeman, US
★★★★★ 5
Amazing!! Redness and itchiness gone after 1 day!
Size: 6.76 Ounce (Pack of 1), Size: 6.76 Ounce (Pack of 1)
So, I've had really bad rashes around my eyes and cheeks for a few years. The doctors can't tell me what it is but just used to prescribe me steroid cream which thinned my skin and gave me eye wrinkles. I read about this in a post on Pinterest and ordered it immediately as I had a recurring rash on my face for 3 weeks that kept coming back. Yes it's $32 but I was DESPERATE. Everything else I tried burned my face, even products with the eczema association seal! I was so excited when this came in the mail. I was tiding myself over with Clinique's Dramatically Different Moisturizing Cream and yes, it hydrated my dry face but it stung on contact a bit, and also made my skin tight and began to peel, not painfully but still gross. So I finally got a chance to put this xeracalm product on my face last night. I put about a quarter size amount at first, then two extra pea sized amounts under my eyes. Unfortunately through the night my face soaked it all up (my skin is EXTREMELY DRY and it's winter now) but as soon as I woke up and look in the mirror my redness was 90% gone. My face was a little tight but not uncomfortably, and definitely no peeling. It also does not burn on contact which is so great for me. It's called a balm but it's really more like a heavy thick cream. The top is interesting as you just squeeze it and it pops out and dispenses product to not contaminate it. If you have a problem with the dispenser you have to be an idiot, I just have to be honest lol. It's not rocket science. It serves a very important purpose. Also, I was surprised at the size. $32 seemed pricey but for the amount of product I got it is totally appropriate. I only see myself using this for when my skin gets REALLY DRY and not for regular use though. And a little goes a long way. I'm hoping to see my face go back to normal in a few days. I will definitely update!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on November 29, 2016
S
Verified Purchase
Sariah
San Leandro, US
★★★★★ 5
This is SO helpful for Dyshidrotic Dermantitis
Size: 6.76 Ounce (Pack of 1)
I have dyshidrotic dermatitis and this helps me with the dryness and itchy feet. It is pretty greasy but I have to keep socks on so I don't care. It works the best if you use it twice a day but still works well once a day.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 21, 2026
M
Verified Purchase
Mimi D.
Belleville, US
★★★★★ 5
A rich moisturizer that doesn’t feel heavy!
Size: 13.5 Ounce (Pack of 1)
I bought this because the skin on my face is very reactive and has also been very dry and I wanted to try something that was a little more rich than the moisturizer I was using. I liked that this is for face and body so it comes in a bigger size than typical face moisturizers come in. I have been using it for about a week and have noticed a reduction in flakiness and my sensitive skin does not get irritated by it. It absorbs really well and doesn’t feel heavy or make my skin feel sticky. I definitely feel it is worth the price since you get so much in the bottle and it will last a very long time!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on April 5, 2026

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