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Description
Shocked, Appalled, and Dismayed!By: Ellen Phillips How to get the best of shoddy shops, crooked car dealerships, and heartless HMOs without having to hire an attorney. The Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer hostile corporations. Drawing on her experience as a pen for hire for irate consumers and on the advice of clients, attorneys,
By: Ellen PhillipsHow to get the best of shoddy shops, crooked car-dealerships, and heartless HMOs--without having to hire an attorney.
The Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer-hostile corporations.
Drawing on her experience as a pen-for-hire for irate consumers--and on the advice of clients, attorneys, and CEOs--Ellen Phillips shows readers:
- Who to write to, what to say, what to ask for
- The names and addresses of over 600 major companies
- How to draft personal petitions covering everything from tenant-landlord disputes to workman's compensation
- Suggestions on what steps to take to avoid litigation
- Consumer Smarts for automobile buyers
- How to protect yourself from fraudulent business solicitations
- Navigating the courts to ensure the well-being of your family and children
- Help in getting proper coverage from your HMO
- And--because sometimes the world is on your side--how to write the perfect thank- you note.
Delightfully readable, easy to use, and filled with the addresses of hundreds of corporate customer relations offices and state and federal agencies, Shocked, Appalled, and Dismayed! is an essential resource for anyone who wants to reach out and scold somebody.
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4.1 ★★★★★
Based on 13 reviews
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Product Reviews
★★★★★ 5
Well made, sturdy, and work great!
Work great for our KEF bookshelf speakers, would definitely buy again!
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Reviewed in the United States on April 28, 2026
★★★★★ 4
Almost perfect, absolutely fit for purpose, and a great value
Size: Standard--black
These are really, really close to being five stars, but because of my OCD tendencies when it comes to things being true and level, I can only go four. The way these mounts are made, speakers rest inside and on the inner surface of the L-shaped adjustable side brackets, and not on the large metal plate between them. Leveling on the fore-and-aft plane can easily be handled via the adjustment nut on the bottom of the bracket. But there is no provision for side-to-side leveling, so if the manufacturing of the side brackets is not within tolerance, you'll wind up with a speaker that's ever-so-slightly wonky...which is the case with ONE of my mounts. The bubble is still between the lines, but it's kissing the left line. Most would not care about this, and I'm not too bummed about it, but I am able to see that much out-of-true with the naked eye. It's not enough to pursue any kind of remediation, because the value on these really is awfully good. They are solidly built, easy to install, and easy to adjust. The manufacturer is apparently improving the product as they go based on feedback, as some issues that have vexed other owners have not been a problem for me, such as the wall plates being or coming loose (the design now ensures they stay put once pushed back to the wall), or the adjustment nut and bolt rotating freely and not staying tight (the ones on mine are great and function as intended). For the price, these are really hard to beat, and I have a feeling all the mounts like this with the different oddly-named brands are made in the same factory. That being the case, get the cheapest ones, and the day I bought mine, these were those.
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Reviewed in the United States on September 15, 2025
★★★★★ 5
Solid and easy to install
Size: Standard--black
These are nice, solid wall mounts. They assembled quickly and easily, and they can hold larger bookshelf speakers like my Cambridge Soundworks M60s. Adjusting the plate to match speaker size is pretty easy, and they seem to grip the speaker tight enough that they won't fall off. The tilt option is very useful and a good feature when speakers are mounted high and need to tilt down toward the listener. Just remember to tighten the bolt on the bottom once you've positioned it where you want it. I would definitely recommend these to anyone looking for solid, well priced speaker mounts.
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Reviewed in the United States on March 30, 2025
★★★★★ 5
Well made. Easy install.
Size: Standard--black, Size: Standard--black
These were easy to install. All the hardware was included. They look good. Seems well made.
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Reviewed in the United States on March 4, 2026
★★★★★ 5
Sturdy solution
Size: Standard--black
I needed a way to mount rear speakers and this was the solution. They're sturdy and adjustable to fit reasonably sized speakers. They also pivot up and down and swivel so really perfect.
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Reviewed in the United States on April 18, 2026