Progress MOVEit Support Standard - 1 Year - Service Autom Ent Failover

Designed for organizations that rely on Progress MOVEit for secure, compliant file transfer, the Progress MOVEit Support Standard - 1 Year - Service Autom Ent Failover delivers dependable, predictable service coverage that protects uptime and data integrity. This 12-month plan pairs dedicated access to MOVEit experts with proactive maintenance and automated failover capabilities, helping you keep critical workflows uninterrupted while controlling total cost of ownership. With this Standard support, you gain a clear, structured path to issue resolution, minimized risk, and the confidence to scale your MOVEit deployment with confidence.

• Comprehensive 1-year coverage that stabilizes costs and provides sustained access to MOVEit experts for ongoing reliability.
• Phone support with priority escalation, enabling faster diagnosis and resolution of critical issues affecting data transfers and workflows.
• Automated failover capabilities designed to minimize downtime and maintain business continuity in the event of system disruptions.
• Guidance and best-practice recommendations for configuration, optimization, and secure transfer processes to maximize MOVEit performance.
• Defined service levels and transparent scope to ensure predictable results, helping IT teams plan, budget, and measure success.

Technical Details of Progress MOVEit Support Standard - 1 Year - Service Autom Ent Failover

• Service duration: 12 months of Standard MOVEit support coverage to align with budgeting and procurement cycles.
• Support channels: phone access to MOVEit specialists, complemented by email and ticket-based escalation for non-urgent requests.
• Automated failover: built-in automation capabilities to support seamless failover workflows and minimize downtime during outages.
• Proactive maintenance: regular health checks, configuration reviews, and optimization recommendations to sustain peak performance.
• Issue resolution approach: severity-based response and escalation procedures designed to deliver timely guidance and fixes.
• Coverage scope: applies to MOVEit environments under supported configurations, with guidance on best practices for reliability and security.
• Onboarding and onboarding review: structured setup and knowledge transfer to align teams with service processes and contacts.

How to install Progress MOVEit Support Standard - 1 Year - Service Autom Ent Failover

• Step 1: Confirm eligibility and activate the service agreement with Progress or your authorized MOVEit partner, ensuring you have the correct product identifiers and account details.
• Step 2: Configure support contacts in the MOVEit management console so the designated administrators receive notifications and can initiate the escalation process quickly.
• Step 3: Verify your MOVEit environment is on a supported version and that monitoring tools are in place to provide required telemetry to the support team.
• Step 4: Schedule an onboarding session with a MOVEit specialist to review current configurations, backup strategies, security controls, and failover settings.
• Step 5: Enable automated failover workflows in alignment with your business continuity plan and perform controlled failover tests to validate reliability and response processes.

Frequently asked questions

• Q: What does the Progress MOVEit Support Standard - 1 Year - Service Autom Ent Failover include?

  A: It includes 12 months of standard MOVEit support, access to MOVEit experts by phone, escalation paths for urgent issues, proactive maintenance guidance, and automated failover capabilities to help maintain uptime and data integrity during outages.

• Q: Who should consider this support package?

  A: Organizations deploying MOVEit in production environments that require predictable budgeting, rapid issue resolution, and automated resilience features will benefit from this plan.

• Q: How does automated failover work in this service?

  A: The service provides built-in automation to trigger failover workflows when predefined conditions are detected, helping minimize downtime and preserve business continuity for critical MOVEit transfers and services.

• Q: What are the typical response times under this plan?

  A: Response times are severity-based, with quicker access for critical incidents and structured timelines for non-critical issues, all guided by defined service levels to set expectations and track performance.

• Q: Can I upgrade or extend this support after 12 months?

  A: Yes. You can discuss renewal options and potential upgrades with your MOVEit account representative to align with evolving needs and new features or versions.