Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service Nbd Ahr H32111

Experience worry-free management of your Extreme Networks infrastructure with ExtremeWorks MonitoringPLUS Extended Service. This comprehensive 1-year offering delivers continuous remote network monitoring, proactive support, and assured uptime through regular operational software updates and upgrades, combined with advanced parts replacement. The included Managed Services Gateway provides real-time visibility into network health, performance, and security, along with saved configurations, an inventory database, and standardized network reports. By uniting automated monitoring with hands-on support, MonitoringPLUS helps IT teams reduce downtime, streamline maintenance, and maintain peak network performance with predictable, annual budgeting.

• 24/7 remote monitoring and proactive alerting: Continuous collection and correlation of network and device events with a pre-prescribed alarm notification process to support customer-initiated maintenance requests, keeping you ahead of issues before they impact users.
• Operational software updates and upgrades: Ongoing access to software updates that improve reliability, security, and feature availability, ensuring Covered Products stay current with the latest Extreme Networks enhancements.
• Advanced parts replacement and depot support: Next Business Day (NBD) advance parts replacement to minimize downtime, backed by fast, reliable service depot response for maximum network reliability and uptime.
• Round-the-clock NetworkControl Center (NCC) access: 24x7 telephone and web access to Extreme Networks’ NCC for problem reporting, technical questions, and expert assistance, guaranteeing help when you need it.
• Centralized visibility and standardized reporting: A Managed Services Gateway provides real-time health data, saved configurations, an inventory database, and standardized network reports to simplify IT administration and audit readiness.

Technical Details of Extreme Networks ExtremeWorks Managed Services MonitoringPLUS Extended Service

• SKU: H32111
• Service Duration: 1 Year
• Coverage: Remote network monitoring, technical support, Operational Software updates and upgrades, and advanced parts replacement for Covered Products
• Access: Extreme Networks NetworkControl Center (NCC) 24x7 (24/365) for problem reporting and assistance
• Alarm Notifications: Pre-prescribed alarm notification process to alert your team of issues and trigger maintenance requests
• Gateway Features: Managed Services Gateway for real-time network health, performance, and security issues, saved configurations, inventory database, and standardized network reports
• Support Channels: Telephone and web access to NCC; email support for mishaps and inquiries
• Response Time: Next Business Day (NBD) advance parts replacement to minimize downtime
• Depot Service: Fast, reliable, and cost-effective response to hardware issues

How to install ExtremeWorks Managed Services MonitoringPLUS

• Confirm eligibility and place the order for MonitoringPLUS Extended Service (1 year) tied to your Extreme Networks devices labeled as Covered Products.
• Access the NetworkControl Center (NCC) onboarding portal and review onboarding documentation provided by Extreme Networks.
• Deploy or connect the Managed Services Gateway to your network per deployment guidelines to enable real-time monitoring, health status, and data collection.
• Configure monitoring parameters, alert thresholds, and notification recipients within NCC to align with your organization’s incident response process.
• Establish escalation paths and maintenance procedures, including how and when to trigger a service request for software updates, configuration changes, or parts replacement.
• Schedule onboarding activities with Extreme Networks’ support team to validate data flow, verify alerts, and confirm reporting templates meet your operational needs.
• Review dashboards, saved configurations, and standardized reports in NCC to ensure you have immediate visibility into network health and performance after onboarding.

Frequently asked questions

• Q: What exactly is MonitoringPLUS Extended Service?
  A: It is a 1-year managed service from Extreme Networks that provides continuous remote network monitoring, technical support, ongoing Operational Software updates and upgrades, advanced parts replacement, and 24x7 access to the NetworkControl Center (NCC) for real-time visibility and assistance.
• Q: What is included in the 1-year service term?
  A: Included features are remote monitoring of covered devices, proactive alerting, software updates/upgrades, next-business-day parts replacement, NCC access, email and telephone support, a centralized gateway for saved configurations and inventory, and standardized reporting.
• Q: How does the Next Business Day parts replacement work?
  A: If a covered component requires replacement, Extreme Networks arranges parts delivery to arrive by the next business day to minimize downtime, with depot support available for rapid repair and restoration of service.
• Q: How can I access NetworkControl Center (NCC) 24/7?
  A: NCC is accessible via telephone or web at any time, enabling problem reporting, status updates, and direct conversations with Extreme Networks support engineers for guidance and resolution.
• Q: What kind of reporting and data will I receive?
  A: You’ll receive standardized network reports, ongoing health dashboards, and configuration snapshots stored in the gateway, helping with capacity planning, audit readiness, and operational decision-making.
• Q: Which devices are covered by this service?
  A: Coverage applies to “Covered Products” defined in the MonitoringPLUS agreement; eligibility is confirmed at purchase and can include core Extreme Networks hardware and associated Operational Software as specified by the contract.