Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service Extreme Network Inc Ew Monitorpls Nbd Ahr H34138

Unlock enterprise-grade protection and proactive maintenance with Extreme Networks ExtremeWorks Managed Services MonitoringPLUS – Extended Service. This 1-year program delivers continuous remote network monitoring, expert technical support, regular operational software updates and upgrades, and advanced parts replacement for Covered Products. Paired with the Extreme Networks Managed Services Gateway, it provides real-time visibility into network health, performance, and security, so your team can focus on strategic initiatives while maintaining peak uptime.

• Continuous remote network monitoring with automated detection, correlation, and alerting to keep your infrastructure healthy and available. MonitoringPLUS analyzes events across Covered Products, synthesizing device health, performance trends, and security indicators into actionable insights. Alarm notifications follow a pre-prescribed process designed to trigger timely customer-initiated maintenance requests, whether you’re applying an software update, reconfiguring devices, or addressing a performance anomaly. This proactive approach reduces mean time to detect and resolve issues, helping your IT staff stay ahead of service degradation before users notice a impact.
• Operational software updates and upgrades delivered on a predictable schedule. MonitoringPLUS ensures your Extreme devices stay current with the latest features, security patches, and reliability improvements. Software updates are coordinated to minimize disruption, and customers receive release notes and clear guidance on changes. By keeping software versions aligned with best practices, you gain enhanced security, improved compatibility, and access to new capabilities without juggling maintenance windows or manual intervention.
• Advanced parts replacement with Next Business Day (NBD) service response. When a covered component fails, Extreme Networks arranges fast parts delivery and replacement to minimize downtime. The NBD option accelerates repair cycles, reduces service interruptions, and improves overall uptime for mission-critical networks. This coverage is designed to deliver rapid restoration while maintaining a predictable cost of ownership for your organization.
• 24x7 access to the NetworkControl Center (NCC) and a robust service ecosystem. MonitoringPLUS includes round-the-clock telephone and web access to Extreme's NCC, providing real-time visibility into network health, performance, security issues, and saved configurations. An inventory database and standardized network reports are available to support capacity planning, audits, and executive reviews — enabling your team to make informed decisions with confidence.
• Predictable, purpose-built support that aligns with enterprise operations. The 1-year service window is designed to deliver consistent service levels, help you manage budgeting and staffing, and maximize productivity. With ongoing operational support, proactive monitoring, and fast parts replacement, your network remains aligned with business goals, reducing escalation costs and minimizing unexpected downtime while improving overall IT efficiency.

Technical Details of Extreme Networks ExtremeWorks Managed Services MonitoringPLUS — Extended Service

• Service duration: 1 year
• Coverage: Remote monitoring, technical support, operational software updates and upgrades, and advanced parts replacement for Covered Products
• Extreme Networks Managed Services Gateway included for real-time network health, performance, security insights, saved configurations, inventory database, and standardized reports
• Alarm notification process enabling proactive customer-initiated maintenance requests (updates, upgrades, configuration changes, parts replacements, etc.)
• 24x7 access to the NetworkControl Center (NCC) via telephone and web for problem reporting and assistance
• Email support as part of the service package to resolve issues quickly
• Next Business Day (NBD) advanced parts replacement service response to minimize downtime
• Standardized network reports to support transparency, trending, capacity planning, and governance
• Monitoring of Covered Products with continuous event detection, correlation, and health scoring

How to install MonitoringPLUS

• Verify eligibility and purchase the MonitoringPLUS Extended Service package for your Extreme Networks devices and infrastructure
• Activate the service in the Extreme Networks NetworkControl Center (NCC) portal, ensuring your organization details and contact preferences are current
• Deploy the included Managed Services Gateway if required, and connect it to your network to enable real-time health visibility, configuration storage, and inventory capture
• Configure monitoring policies and alarm thresholds to align with your operational priorities, including performance baselines, security monitoring, and maintenance windows
• Establish escalation paths and maintenance procedures within NCC, and verify that alarm notifications and reporting are routing to the appropriate teams
• Begin ongoing monitoring, software update cycles, and parts replacement workflows, with your team leveraging NCC for status insight and reports

Frequently asked questions

• Q: What is included in MonitoringPLUS Extended Service?

  A: The service includes continuous remote network monitoring, technical support, operational software updates and upgrades, advanced parts replacement (Next Business Day where applicable), 24x7 access to the NCC, email support, and standardized network reporting, all designed to keep Covered Products running at peak performance with predictable costs.

• Q: How does the Next Business Day parts replacement work?

  A: When a covered component fails, Extreme Networks coordinates fast parts delivery and replacement the next business day to minimize downtime. The exact response time is determined by coverage terms and geographic location, but the goal is rapid restoration to maintain service levels.

• Q: How can I access the NetworkControl Center (NCC)?

  A: NCC is available 24x7 via telephone and web. Customers can view real-time health, performance, and security data, review saved configurations, access an inventory database, and generate standardized reports to monitor network posture and plan for future needs.

• Q: Do I need to install any hardware or software to use MonitoringPLUS?

  A: The primary requirements are eligibility for the service and access to NCC. An optional Managed Services Gateway may be deployed to facilitate real-time data collection and configuration storage. After activation, monitoring, updates, and parts replacement are managed by Extreme Networks with minimal administrative burden on your side.

• Q: How does MonitoringPLUS affect my budget and total cost of ownership?

  A: The Extended Service provides predictable, scalable support over a 12-month period, reducing unexpected repair costs and downtime. With included software updates and proactive maintenance, you gain cost certainty and a clearer view of operational expenditures while protecting network performance and security.