Extreme Networks ExtremeWorks OnSite - Extended Service - 1 Year - Service Nbd Onsite H32170

The Extreme Networks ExtremeWorks OnSite - Extended Service provides a comprehensive solution to ensure your networking equipment operates efficiently and effectively all year round. This service is tailored to meet the demands of modern businesses, offering unparalleled technical support and maintenance to keep your systems running smoothly.

• Comprehensive Technical Support: Gain peace of mind with 24/7 access to the Extreme Networks Global Technical Assistance Center (GTAC), ensuring you have expert assistance available whenever you need it.
• On-Site Labor: Experience the convenience of having a skilled field technician dispatched to your location within the specified response time, allowing for quick diagnosis and resolution of issues.
• Next Business Day Service: Enjoy minimal downtime with guaranteed Next Business Day parts and labor service response, ensuring that your network remains operational.
• Predictable Total Cost of Ownership: With a one-year service duration, the ExtremeWorks OnSite service provides predictable costs, making budget planning for your IT expenses straightforward.
• Parts and Labor Service Characteristics: This service minimizes your inventory costs while maximizing system dependability, enabling you to focus on your core business activities without interruptions.

Technical Details of Product

• Service Duration: 1 Year
• Support Type: On-site Labor and Advanced Parts Replacement
• Support Accessibility: 24/7 Telephone and Web Access
• Response Time: Next Business Day for Parts and Labor
• Service Coverage: Applicable to Covered Products as defined by Extreme Networks

How to Install

To begin benefiting from the Extreme Networks ExtremeWorks OnSite service, follow these steps:

1. Purchase the ExtremeWorks OnSite service for your covered products.
2. Upon purchase, you will receive confirmation and details regarding service level and response times.
3. In case of an issue, contact the GTAC via phone or web, providing details of the problem.
4. A technician will be dispatched according to your service level agreement and will arrive on-site to diagnose the issue.
5. If required, the technician will replace any faulty parts and ensure your system is back to optimal performance.

Frequently Asked Questions

• What is covered under the Extreme Networks ExtremeWorks OnSite service? This service covers technical support, on-site labor, advanced parts replacement, and access to GTAC for assistance with your Extreme Networks hardware and Operational Software.
• How do I report a problem or request service? You can report problems or request service by contacting the GTAC via telephone or through their web portal, available 24 hours a day, 365 days a year.
• What is the response time for on-site support? The service guarantees a Next Business Day response time for both parts replacement and on-site technician availability, ensuring quick resolutions to your network issues.
• How long is the service period? The ExtremeWorks OnSite service is available for a duration of one year from the date of purchase, making it an ideal solution for maintaining your networking equipment efficiently.
• Can I renew the service after one year? Yes, you can renew the Extreme Networks ExtremeWorks OnSite service upon expiration to continue receiving support and maintenance for your Covered Products.