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Unlock peak performance and unparalleled reliability for your Cisco environment with the Cisco CX Success Tracks Level 1 Extended Service. This robust service package combines continuous expert support, proactive guidance, and practical learning resources to help you maximize your technology investments. With 24/7 access to CX Centers, expert-led sessions, streamlined case handling, and fast hardware replacements, you can operate with confidence, minimize downtime, and elevate your IT team's capabilities.

• Round-the-clock support from Cisco experts: Enjoy 24/7 access to CX Centers where solution specialists are ready to help you resolve product issues anytime, day or night. This constant availability ensures you can maintain service levels and keep critical systems running without unnecessary delays.
• Exclusive expert-led “Ask the Experts” sessions: Tap into knowledge-sharing sessions led by Cisco specialists who provide best practices for operating Cisco products. These sessions help you optimize configuration, deployment, and day-to-day operations, unlocking greater efficiency and performance from your technology stack.
• Streamlined case management for integrated solutions: Benefit from a simplified process for cases that involve Cisco products together with Solution Support Alliance Partner products. This streamlined approach accelerates troubleshooting, reduces handoffs, and improves resolution timelines.
• Real-time access to case information and installation base views: Stay informed with up-to-the-minute case details and installation data, enabling you to track progress, plan upgrades, and manage assets more effectively across your environment.
• Fast 4-hour advance hardware replacement to minimize downtime: When hardware fails, you can rely on a rapid 4-hour advanced replacement service response. This commitment minimizes downtime, preserves productivity, and helps maintain service levels for mission-critical systems.

Technical Details of Cisco CX Success Tracks Level 1 Extended Service

• Service Type: Extended Service
• Support Availability: 24/7 CX Center Access
• Consulting Services: Included
• Response Time: 4 Hour Advance Hardware Replacement
• Access to E-learning Courses: Available
• Support Channels: Solution Support Alliance Partners

How to install Cisco CX Success Tracks Level 1 - Extended Service

• Step 1: Purchase the plan — Acquire the Cisco CX Success Tracks Level 1 - Extended Service through an authorized Cisco partner or directly from the Cisco website. Ensure your purchase aligns with your device inventory and deployment scope.
• Step 2: Retrieve service contract details — After purchase, obtain the service contract details and prepare the associated product information for activation. This will be used to link the service to your devices.
• Step 3: Activate the service in your Cisco account — Log in to your Cisco account and navigate to the service activation section. Input the required service contract number and corresponding product details to associate the service with your devices.
• Step 4: Confirm activation and access benefits — Upon successful activation, you will receive confirmation and gain access to 24/7 CX Centers as well as the exclusive “Ask the Experts” sessions. You will also be able to explore the included e-learning resources.
• Step 5: Leverage online resources — Start using the online resources and e-learning courses that are part of your service package to maximize your team’s knowledge and operational effectiveness.

Frequently asked questions

• What is included in the Cisco CX Success Tracks Level 1 - Extended Service?

  The service includes 24/7 access to CX Centers, expert-led knowledge sessions, streamlined case management, real-time access to case information, and a 4-hour advance hardware replacement service.

• How does the 4-hour advance hardware replacement work?

  If you experience hardware failure, contact Cisco support, and they will initiate the 4-hour advance hardware replacement process. This ensures that replacement parts or devices are expedited to restore service levels as quickly as possible.

• Who can access the 24/7 CX Centers?

  Customers enrolled in the Cisco CX Success Tracks Level 1 Extended Service have round-the-clock access to Cisco’s CX Centers, enabling rapid guidance and issue resolution whenever it’s needed.

• What are the “Ask the Experts” sessions?

  These exclusive sessions are led by Cisco product experts who share best practices, optimization tips, and expert guidance for operating and maintaining Cisco products, helping you derive maximum value from your deployment.

• Are e-learning courses included?

  Yes. The service includes access to e-learning courses that support ongoing education and skills development for your teams, enabling self-paced learning aligned with your deployment.