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HPE Pointnext Tech Care Basic Service - Extended Warranty - 3 Year - WarrantyThis HPE Pointnext Tech Care Basic Service is more than a traditional warranty. Its a comprehensive, proactive operational support experience designed to keep your IT environment productive and your business running smoothly. By combining expert access, rapid response, and practical guidance, HPE Tech Care helps your team move beyond firefighting to smarter, more efficient management of your hardware and software. With 24 7 support access, multiple
This HPE Pointnext Tech Care Basic Service is more than a traditional warranty. It’s a comprehensive, proactive operational support experience designed to keep your IT environment productive and your business running smoothly. By combining expert access, rapid response, and practical guidance, HPE Tech Care helps your team move beyond firefighting to smarter, more efficient management of your hardware and software. With 24/7 support access, multiple channels for help, and a focus on reducing risk, this 3-year extended warranty ensures you can plan with confidence and protect your technology investments over the long term.
- Around-the-clock support and multiple contact channels: Access HPE experts by telephone 24 hours a day, 7 days a week, plus expert online chat and moderated forums. This multi-channel approach makes it easier to log incidents, get quick questions answered, and receive guidance when you need it most. Automated incident logging helps you capture issues precisely, while defined response times ensure you know what to expect as you engage with the service.
- Proactive guidance and specialist access: HPE Tech Care goes beyond reactive troubleshooting by providing product‑specific specialists and general technical guidance. This means your team can receive strategic advice on optimizing operations, improving utilization, and making smarter investment decisions about the future of your equipment. It’s support that helps you stay ahead of potential problems rather than merely reacting to them.
- On-site service and fast parts and labor response: The service includes on-site support to improve usability and efficiency in your environment. When problems arise, you’ll benefit from parts and labor services designed to get systems back up quickly, minimizing downtime and disruption. The Next Business Day (NBD) response option ensures a timely field service response for critical incidents that require hands‑on attention.
- Hardware and software coverage for reduced risk: This plan provides coverage for both HPE hardware and software products, helping you manage risk across a mixed environment. By validating configurations, guiding installation optimization, and offering experienced troubleshooting, Tech Care helps your IT team focus on strategic priorities while still maintaining a stable, reliable baseline for daily operations.
- Clear 3-year service duration with predictable budgeting: With a three-year coverage window, you gain long‑term protection and a predictable cost model for planning, procurement, and budgeting. The extended warranty is designed to deliver consistent service levels over time, making it easier to forecast maintenance spending and avoid surprise repair costs.
Technical Details of HPE Pointnext Tech Care Basic Service - Extended Warranty - 3 Year - Warranty
The HPE Pointnext Tech Care Basic Service is an integrated operational support program that combines comprehensive assistance for both hardware and software products with a proactive service mindset. Key details include:
- Service type: HPE Pointnext Tech Care – Basic Service (Extended Warranty)
- Coverage scope: Operational support for eligible HPE hardware and software products
- Service duration: 3 years
- Response times: Dependent on the service level of the covered product; faster response for critical incidents as defined in the service terms
- On-site service: On-site support available to enhance usability and efficiency in your environment
- Parts and labor: Included to enable quick restoration of service and reduced downtime
- Next Business Day (NBD): Part and labor service response time for prompt resolution
- Coverage channels: Telephone, expert online chat, and moderated forums for flexible access to guidance and problem resolution
- Incident management: Automated incident logging and real-time assistance to streamline issue handling
- Guidance and optimization: Product-specific specialists provide practical guidance to improve operations and efficiency
How to install HPE Pointnext Tech Care Basic Service - Extended Warranty - 3 Year
- Purchase and activation: Obtain the Tech Care Basic Service as part of your HPE agreement or through your authorized reseller. Activation is completed through the standard HPE service onboarding process by the account administrator on your team or your reseller partner.
- Provide product details: During activation, share the eligible hardware and software product details (such as model information and serial numbers) to ensure correct coverage under the Tech Care plan. This helps align service levels with the specific devices and software in your environment.
- Confirm coverage scope: Review which assets are covered under the 3-year extended warranty and confirm any exclusions or special conditions as defined in your service contract. This ensures clarity on what is included and how to access support when needed.
- Set contact preferences: Establish preferred contact methods (phone, chat, or forums) and designate on-site escalation contacts if applicable. This ensures smooth communication channels when you need assistance quickly.
- Begin using Tech Care: Once activated, you can start leveraging 24/7 access to product‑specific specialists, faster incident handling, and proactive guidance to optimize your environment. Monitor incident status through the standard service portal or communication channels and update any ongoing maintenance activities as needed.
Frequently asked questions
-
What is included in the HPE Pointnext Tech Care Basic Service?
It provides 24/7 access to support for eligible HPE hardware and software, expert online chat, moderated forums, automated incident logging, and proactive guidance from product-specific specialists. The plan also includes on-site service (where applicable), parts and labor coverage, Next Business Day response, and a three-year service duration. -
How do I contact HPE Tech Care?
Support channels include telephone, expert online chat, and moderated forums. Incidents can be logged automatically, and response times vary according to the service level of the covered product. -
What does Next Business Day mean in this context?
Next Business Day refers to a guaranteed or prioritized field-service response time for parts and labor, ensuring that critical issues receive timely attention to minimize downtime. -
Is hardware and software covered under this plan?
Yes. The Tech Care Basic Service is designed to cover both HPE hardware and software products within the scope of the contract, helping you manage risk across your technology stack. -
How long does the coverage last?
The standard coverage period for this plan is 3 years from activation, offering long‑term protection and budgeting predictability for your IT investments. -
Are there any exclusions I should know about?
Coverage generally applies to eligible HPE products as defined in the service agreement. Non‑covered items, third‑party devices, or certain ancillary components may be excluded; please refer to your contract for precise terms.
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4.6 ★★★★★
Based on 29 reviews
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Product Reviews
★★★★★ 5
Five Stars
Format: Paperback
Brilliant, lucid, engaging and brave, a feminist chthonic journey shimmering with poetic bravado.
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Reviewed in the United States on December 18, 2014
★★★★★ 5
A Feminist Divine Comedy?
Format: Paperback
Let me start with this: The Descent of Alette is difficult to read at first. Notley "puts quotation marks around" "groups of words" "in lines" "that can be off-putting." Note that I'm not quoting from the book there, just giving an example of what the book's text appears like. This forces us to read more slowly, taking in each line a few words at a time. What appears to be awkward is in fact a great solution to the speed-reading most of us do these days. That being said, it's troublesome for the first few poems, less so after that, virtually invisible by the end of the first section.
When talking about this book, I immediately compare it to Dante's Divine Comedy, and I commonly see others do the same (see an earlier review here on Amazon.com). Exchange Hell for a subway, and you've basically got it: an underground realm ruled over by a Tyrant, poor souls being tortured, though in this case there is no indication that they have done anything to deserve it. Notley's language might not be quite as beautiful/harsh as Dante's, but her images stand with anything he created. After introducing two characters on a subway, a woman and her baby, both on fire, Notley writes:
"another woman" "in uniform" "from above ground"
"entered" "the train" "She was fireproof" "she wore gloves, & she"
"took" "the baby" "took the baby" "away from the"
"mother" "Extracted" "the burning baby" "From the fire" "they
made together" "But the baby" "still burned"
("But not yours" "It didn't happen" "to you")
"We don't know yet" "if it will" "stop burning,"
"said the uniformed" "woman" "The burning woman" "was crying"
"she made a form" "in her mind" "an imaginary" "form" "to
settle" "in her arms where" "the baby" "had been" "We saw
her fiery arms" "cradle the air" "She cradled air" ("They take your
children" "away" "if you"re on fire")
"In the air that" "she cradled" "it seemed to us there" "floated"
"a flower-like" "a red flower" "its petals" "curling flames"
"She cradled" "seemed to cradle" "the burning flower of" "herself gone"
"her life" ("She saw" "whatever she saw, but what we saw" "was that flower")
After surviving the horrors of the subway, Alette goes even deeper underground, passing through a series of psychological challenges that at times seem straight out of Freud, at times out of Classical mythology, at times out of collective dreams. Throughout it all, we learn more and more about Alette, who is not just a "hero" who goes through the motions necessary to the plot, but who considers and stumbles and is confused and learns.
The third section of the book is a rebirth, wherein Alette finds a source for a stronger power than the Tyrant's, and it is distinctly feminist in its nature. I need to note here for those who react to feminism in a knee-jerk way: Notley's feminism is not a militant feminism, though it requires brief "military" action on Alette's part. Men are helpful in the story, have purpose besides being the bad guy. If anything, what Notley attacks in the form of the Tyrant is the idea of a corrupt masculinity, a kind of Big Brother who would easily stand as an antagonist in any number of 20th/21st century literary works. Alette's feminism is the discovery of her place in the world, and that place is not slaving away mindlessly for the Tyrant, not acting as just a womb or pair of hands or pretty face. It's a nuanced message, despite the epic (and therefore presumably black-and-white) nature of the whole book.
The fourth section is the showdown with the Tyrant, a great deal of philosophizing, and an ending that I actually find more satisfying than that of Paradiso. I won't spoil it here, but it just works extremely well in conjunction with the themes of Descent as a whole.
If you want to be challenged, if you want to think deep thoughts, if you want surreality and magic, pick up The Descent of Alette. For even more interesting reading from the author and her partner, you could also turn to The Scarlet Cabinet, which contains but actually predates the on-its-own publication of Descent.
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Reviewed in the United States on October 11, 2010
★★★★★ 5
A Contemporary Epic
Format: Paperback
I have a complicated relationship with most of the books I've read by Alice Notley. I admire her facility with the lyric, her ability to get just beneath a concept or sentiment using a very talk-y style so that I always feel like I'm with whatever speaker she's using, inside that mind and her mind all at once. This is a good kind of complication. It's one I yearn for with poems.
The unpleasant complications are when I feel as though I'm just being subjected to her unedited notebook entries. Too much, too much, too much. It comes up especially with her book Mysteries of Small Houses.
I mention these difficulties only to sharpen the accomplishment of The Descent of Alette. Like other reviewers, I feel the tonal similarities to Dante's Inferno. Which becomes a subversive allusion considering Alette seeks after a male Tyrant in order to destroy him, while Dante sought after his Beatrice out of desire. But I read and reread Alette, because Notley continually subverts patriarchal conventions in the book.
I actually find I crave the speaker's intellect, and the mythic logic that gives the book its arc. I want it more. Yes, there are quotations around each fragment in the poems. I actually appreciate them for slowing my reading down, and for sharpening my focus on the use of Notley's language. And it's not just a stylistic tic, or something to be endured. It could actually be described as further subversion of The Tyrant Alette pursues.
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Reviewed in the United States on August 25, 2011
★★★★★ 2
Imagery and diction
Format: Paperback
This book was very challenging to read because everything was written in quotations however, it was intriguing as a different way of writing poetry.
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Reviewed in the United States on August 11, 2020
★★★★★ 5
I tend to leave most books in this genre disappointed. I miss the classics
Format: Hardcover
I bought this book after hearing Stacey Lee speak about narrative tension at a lecture for YA writers - the talk was specifically entitled, "How to keep them up all night." The lecture (alongside Anna Shinoda) bit off a rather large amount of material. Neither woman mentioned vampires. The methods they discussed were smart, creative, and delivered with just enough humor to leave me wondering whether I'd be able to put their debut novels down.
I devoured GONE WITH THE WIND at least six times cover to cover between my sophomore and senior year. While I am more susceptible to the Historical Fiction page turner than the average girl, I tend to leave most books in this genre disappointed. I miss the classics. I opened this book determined to not judge it by its gorgeous pastel cover. I started slowly. I enjoyed the first four or five chapters - leaving each fully appreciative of Lee's craft. I particularly enjoyed her ability to pepper humor though tragedy. I often complain about writers who miss the mark here. Stacey Lee nailed that important believable balance for me. I liked her characters quickly. I left each chapter satisfied, but thoroughly able to get up and go on with my life. Like a jaded Thumper in Walt Disney's BAMBI, this book was more than nice, but I wasn't susceptible to any kind of teen-aged Twitterpation over it. After the sixth or seventh chapter - four or five days after I first picked it up, I quietly closed my copy, placed it on my nightstand, switched off my lamp, fluffed my pillow and turned over. I turned over again. I flipped on the light - OK, just one more chapter... I zombie sleepwalked to work the next day. That night I retired early, making some completely convincing excuse about being exhausted. I was certainly too tired to read. Flash forward to 6AM when I woke up with this novel on my face. I turned it's last page this afternoon, fully satisfied. I am truly sad it's over. This book transported me. It's one I'll want to have in my collection forever, alongside the beautiful books that mattered to me as a teen; JANE EYRE, TO KILL A MOCKINGBIRD, UNDER A PAINTED SKY. Classic in feel, subject matter, and voice - but modern in approach, I'd be as comfortable recommending it to my book club as I would handing it to any teen. Readers of all ages and walks of life will surely find something that resonates with their own stories too. As for me, I am sure I'll be back on the trail with these girls-- I mean boys, before long.
Now I'm off to try my hand at Anna Shinoda's LEARNING NOT TO DROWN. Well, maybe tomorrow. I need a good night's sleep and it's clear these authors know how to keep those pages turning.
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Reviewed in the United States on August 24, 2015