Cisco Unified Computing Support Service Onsite with Drive Retention Service - Extended Service - 1 Year - Service 24 Sff + 2 R

Protect your Cisco UCS investment with a comprehensive Onsite Support package designed for critical workloads and dynamic data center environments. This Extended Service covers 1 year of proactive, hands-on assistance that includes on-site visits, rapid 24/7 support, guaranteed four-hour response times, and drive retention to streamline recovery after a failure. With exchange of parts and labor included, you gain predictable budgeting, reduced mean time to repair, and the confidence that certified Cisco engineers will diagnose, replace, and restore hardware with minimal disruption to your operations. The service is crafted to support high-availability compute platforms, ensuring uptime for business-critical applications while simplifying vendor management and service continuity across your Cisco Unified Computing environment.

• Comprehensive on-site coverage with fast response: Access 24/7 support with a guaranteed four-hour on-site response for eligible incidents, designed to minimize downtime in demanding data-center environments. This means your Cisco UCS hardware gets the attention it needs when it’s most critical, without waiting for remote resolution.
• Drive Retention as part of the package: Drive retention is included so failed drives can be retained for diagnostics while replacements are deployed, supporting efficient root-cause analysis and smoother data recovery during service windows.
• Exchange, parts and labor covered: The Extended Service includes replacement parts and labor costs, ensuring you don’t face unexpected bills during hardware repairs and that technicians can complete field replacements in a single visit when possible.
• One-year term for predictable budgeting: With a full 12-month coverage window, you can plan IT expenditures with confidence, avoiding surprise maintenance costs and ensuring ongoing protection for your Cisco UCS fleet.
• On-site service plus electronic support options: The program combines on-site engineering visits with access to electronic and remote support channels to diagnose issues quickly and coordinate repairs efficiently, keeping your systems aligned with best practices and current configurations.

Technical Details of Cisco Unified Computing Support Service Onsite with Drive Retention Service - Extended Service - 1 Year - Service 24 Sff + 2 R

• Service Type: Onsite support with Drive Retention
• Coverage Window: 24x7 availability with a 4-hour on-site response for eligible incidents
• Duration: 1 Year from activation
• Inclusions: Exchange services, replacement parts, and labor
• Delivery Model: On-site visits complemented by electronic/remote support as needed
• Drive Retention: Included to facilitate diagnostics and faster resolution
• SKU/Configuration Reference: 24 Sff + 2 R (as per product title)

how to install Cisco Unified Computing Support Service Onsite with Drive Retention Service

• Step 1 — Confirm eligibility and contract: Engage with your Cisco account manager or authorized partner to confirm eligibility for the Extended Service and finalize the 1-year contract terms.
• Step 2 — Schedule onboarding and gather asset details: Coordinate with Cisco or the designated service provider to schedule activation. Prepare asset inventory including Cisco UCS components, serial numbers, and location details to streamline the onsite visit.
• Step 3 — Define drive retention preferences: Confirm drive retention handling preferences and any data-security considerations, so the field engineer can execute replacements with minimal impact to data integrity.
• Step 4 — Activate service and authorize onsite visits: Once the contract is active, authorize the initial onsite activation window and ensure access permissions, floor plan, and power/space considerations are prepared for the technician.
• Step 5 — Begin proactive monitoring and escalation: After activation, leverage the service portal and escalation channels to monitor health, schedule preventive maintenance as needed, and receive status updates throughout the term.

Frequently asked questions

Q: What is included in Drive Retention Service?
A: Drive Retention means that, in the event of a drive failure, the failed drive can be retained for diagnostics. Replacements are supplied and installed as part of the on-site service, with the goal of minimizing downtime and enabling faster root-cause analysis. The package also covers exchange, parts, and labor for hardware components within the 1-year term.

Q: What does 24x7x4 mean?
A: 24x7x4 indicates around-the-clock support (24 hours a day, 7 days a week) with a guaranteed on-site response within four hours for eligible incidents. This combination is designed to keep mission-critical Cisco UCS environments operational, even during off-hours.

Q: How long is the service term?
A: The Extended Service lasts for 1 year from activation. Renewal options may be available through Cisco or the authorized partner based on policy and eligibility.

Q: Does the service cover configuration or software-related issues?
A: The primary focus is hardware support, on-site field replacements, and parts/labor. Remote guidance for configuration and software issues may be provided as part of the support flow, but for in-depth configuration changes, Cisco professional services or partner engineers may be required.

Q: How do I get started with this service?
A: Contact your Cisco account manager or an authorized Cisco partner to purchase the Extended Service. After activation, Cisco engineers will coordinate the onsite visits according to your environment, ensuring alignment with service terms and operational requirements.