SKU: 17044759272

HP Care Pack with Defective Media Retention - 3 Year - Warranty 25mfp Mngd Svc

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Description

HP Care Pack with Defective Media Retention - 3 Year - Warranty 25mfp Mngd SvcWhen critical hardware issues threaten uptime, you need a fast, reliable path back to full productivity. The HP Care Pack with Defective Media Retention is a 3 year managed service designed to get you back online quickly through Same Day Onsite service, expert remote diagnosis, and secure handling of defective storage media. This service combines Hewlett Packards trusted hardware support with proactive logistics, ensuring you minimize downtime,

When critical hardware issues threaten uptime, you need a fast, reliable path back to full productivity. The HP Care Pack with Defective Media Retention is a 3-year managed service designed to get you back online quickly through Same Day Onsite service, expert remote diagnosis, and secure handling of defective storage media. This service combines Hewlett-Packard’s trusted hardware support with proactive logistics, ensuring you minimize downtime, protect sensitive data, and keep your operations moving forward without unnecessary delays. With a dedicated support team ready to assist, you gain the confidence that your storage problems will be resolved promptly, your data will stay secure, and your systems will return to peak performance as soon as possible.

  • Same-business-day onsite repair with remote diagnosis: When a hardware issue strikes, HP technicians arrive the same business day, armed with the tools and knowledge to diagnose the problem remotely first. This dual approach speeds recovery, reduces downtime, and helps keep mission-critical applications online while a solution is being implemented. The combination of remote diagnostics and rapid on-site service minimizes wait times and keeps your team productive.
  • Defective media retention for data security and compliance: In storage-related failures, you retain possession of failed media. This policy enables secure disposal or archival according to your security standards or industry requirements, helping you meet regulatory obligations while ensuring sensitive data remains under your control throughout the repair process.
  • 3-year service duration with comprehensive coverage: The extended 3-year term is designed to maximize uptime, deliver predictable budgeting, and ensure timely results. You can rely on a durable service window that aligns with fleet refresh cycles and project timelines, reducing administrative overhead and providing a steady support backbone for your critical infrastructure.
  • Replacement parts, materials, and escalation management included: The package includes necessary parts and materials to complete repairs, along with structured escalation management. If complex issues arise, expert engineers escalate to the right resources promptly to avoid delays, ensuring repair quality and sustained reliability of your hardware ecosystem.
  • 4-hour onsite response and dependable service delivery: A rapid 4-hour onsite repair response time means you won’t wait long for hands-on remediation. This service attribute, combined with proactive remote diagnosis and standardized workflows, helps you maintain high availability and minimize the impact of hardware faults on end users and business operations.

Technical Details of HP Care Pack with Defective Media Retention - 3 Year - Warranty 25mfp Mngd Svc

Technical specifications and exact UPC/SKU-driven details are not provided in the input. This section is intended to reflect the official specifications as listed by HP and Synnex during product enrollment. Please refer to the official HP Care Pack documentation or your HP account representative for a complete, line-by-line specification sheet, including coverage limits, response times, included materials, service sub-type features, and any regional variations. The core value remains consistent: remote problem diagnosis, same-day onsite support, defective media retention, and a three-year duration designed to maximize uptime and data security.

How to install HP Care Pack with Defective Media Retention

  • Confirm eligibility and coverage: Work with your HP account team or authorized reseller to verify that your devices qualify for the Defective Media Retention option and that the 3-year term aligns with your deployment timeline and IT strategy.
  • Activate service and schedule onboarding: Initiate the Care Pack enrollment, then coordinate the preferred times for remote diagnostics setup and the initial onsite visit. Prepare asset lists and any relevant warranty or serial information to streamline the process.
  • Prepare for remote diagnostics: Ensure that network connectivity and administrative access are in place so HP engineers can perform initial remote assessments. This may include enabling secure remote access and gathering logs or error messages that describe the issue.
  • Onsite readiness and media handling: When the onsite technician visits, have the affected storage device and any related components available for inspection. Follow your data-retention and media-handling policies to guide decisions about secure retention or archiving of defective media.
  • Post-service validation and documentation: After the repair or replacement, verify system functionality, run relevant tests, update asset and service records, and confirm that uptime goals have been achieved. Keep a record of the serviced components and retained media as required by your security programs.

Frequently asked questions

  • What is Defective Media Retention? Defective Media Retention is a service feature that allows you to retain failed storage media after a storage-related hardware issue. This enables secure disposal or archiving according to your security standards and regulatory requirements, so you maintain control of sensitive data throughout the repair process.
  • What response times does this Care Pack offer? The service includes 4-hour onsite repair service response to expedite repair and restore availability, complemented by remote diagnosis to accelerate issue identification and resolution.
  • What does the 3-year service duration cover? The 3-year term provides ongoing hardware support, remote diagnostics, same-day onsite visits, replacement parts and materials, escalation management, and continued access to HP service experts to maximize uptime over a multi-year period.
  • Is remote diagnosis included? Yes. Remote problem diagnosis and support are integral to the service, enabling initial assessment and guidance before an onsite visit, which helps shorten downtime and streamline the repair process.
  • What kind of hardware issues are covered? The Care Pack focuses on critical hardware issues involving HP devices where defective storage media and related components require rapid onsite intervention to restore operations and protect data integrity.
  • How do I secure data during a media retention event? You retain possession of the defective media, allowing you to dispose of or archive it in accordance with your security policies and any applicable industry regulations. HP provides support and guidance to ensure compliant handling.
Shipping Notes
  • Free Standard Shipping on $100+ Orders to the USA.
  • Except Preorder products are shipped in 48 hours.
  • Delivery to the USA:
  1. Standard Shipping : 3-10 business days
  • If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
  • We offer a 30-day return/exchange service after receiving.
  • Final sale items are not eligible for returns or exchanges.
  • To process your return/exchange, please contact us at [email protected]
  • Please click here for more details>>> Return & Exchange Policy
SKU: 17044759272

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4.8 ★★★★★
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Aliyha M.
San Leandro, US
★★★★★ 5
Love them!
Size: 3-Panel
It was funny to get together. Fun moments. My grandfather whom forgot to look down, stepped on it, slid, and did the splits.. there was a little smudge haha. But— its been a year and I still love them.
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Reviewed in the United States on May 4, 2026
H
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House_D
Whiting, US
★★★★★ 5
Great home office dividers!
Size: 3-Panel
Needed something to create a home office that would stand on an uneven basement floor. These are the perfect solution! No prying eyes and only took me an hour to put up both sets by myself, pretty easy. They are completely opaque.
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Reviewed in the United States on August 26, 2025
E
Verified Purchase
Excelente colchón es una ricura dormir lo recomiendo
Natrona Heights, US
★★★★★ 5
Es fácil de armarlo y de utilizarlo adaptarlo a tu entorno
Size: 3-Panel, Size: 3-Panel
Es lo que necesitaba tal y cual como está en la foto
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Reviewed in the United States on April 28, 2026
J
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Jason Dusterwald
Alexandria, US
★★★★★ 4
Fine Simple Product, Works as Advertised
Size: 3-Panel
Performs as advertised, a simple upright divider. I use it to mark my "office" space when working from home. Assembly was straightforward and well documented. One person can do it, but a second person can be helpful when sliding the fabric divider pieces onto their poles. Part quality is fine for the price point. The only mild annoyance is that the upright poles can start getting loose from the metal feet, and need to be retightened occasionally (Allen wrench is included, keep it handy for retightening). It's fairly lightweight and easy to reposition, but the feet are heavy enough to keep it steady once placed. All in all, a good product. I was pleased enough to buy a second one when my son wanted something to block sunlight from behind his computer desk.
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Reviewed in the United States on August 18, 2025
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Verified Purchase
Sheila Cash
Dallas, US
★★★★★ 1
Wobbly and Poor Design
Size: 1-Panel
Update: nope! Not worth the money. My cat simply brushed against the divider, and it fell, knocking breakable things over. Not safe! It serves it's purpose, but...the screws were basically glued to the packaging. It took me longer to get the screws out of the packaging than it did to put it together. The assembly was easy. I am not mechanically inclined by any means, but the instructions, despite being very hard to read (I have over 40 eyes), were pretty simple. Structurally, it is very wobbly. I think they should have designed it with a middle rod to keep it more stable. I find that the attachments to the rods are wobbly and should have been screwed rather than popped into an attachment hole without reinforcement. That would have also made the room divider more stable. I have cats, but the material is easy to clean. I took a damp cloth to it, and it came right off. As far as see-through...I think it does a great job of masking theO other side of the room.. I just wish it was a little longer and closer to the floor stand. I like that it came with extra parts. It's just a very cheaply made item, and I don't think the price for the item reflects how cheaply it is made, how wobbly and unstable it is, or the poor design.
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Reviewed in the United States on March 15, 2025

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