Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service Monitorplus 4hr Ahr-16535a

Experience unparalleled network reliability with Extreme Networks’ ExtremeWorks Managed Services MonitoringPLUS Extended Service. This 1-year program delivers expert engineering support, whiteglove service, and a guaranteed 4-hour part replacement window to keep your critical networks performing at peak efficiency. By providing permanent networking expertise exactly when you need it, MonitoringPLUS helps unburden your IT team, accelerate problem resolution, and preserve your organization’s productivity. With proactive monitoring, a dedicated engineer, and predictable budgeting, you’ll gain peace of mind as your network evolves.

• Unmatched engineering expertise — Gain permanent networking know-how at your fingertips. Our engineers bring extensive industry tenure and deep product knowledge to rapidly diagnose and resolve issues, delivering faster root-cause analysis and proven, lasting solutions that align with best practices.
• Whiteglove service with first-contact resolution — No more bouncing between teams. With MonitoringPLUS, your dedicated Extreme Networks engineer handles the case from start to finish, providing consistent, direct communication and a higher likelihood of quick closure.
• 4-hour part replacement for high availability — A committed 4-hour response time for part replacement minimizes downtime. Depot-based parts service supports fast, reliable delivery and efficient problem resolution, helping keep your services online when it matters most.
• Dedicated engineer assigned to your case — A single point of contact who understands your environment, history, and goals. This dedicated engineer champions your case, coordinates actions, and ensures continuity across all touchpoints.
• Predictable total cost of ownership — With a 1-year coverage window, MonitoringPLUS delivers budgeting clarity and avoids surprise expenditures. Lock in stable pricing, simplify renewals, and enjoy a clear path to ongoing network optimization.

Technical Details of Extreme Networks ExtremeWorks Managed Services MonitoringPLUS

• Service type: Extended Service
• Duration: 1 Year
• Key benefit: 4 Hour - Part Replacement service response time
• Support model: Whiteglove service with no tier-to-tier transfers; dedicated engineer assigned to each case
• Delivery model: Service Depot for fast, reliable and cost-effective response
• Scope: Maintenance services for proactive monitoring and issue resolution across Extreme Networks devices and environments
• Service ID: MonitoringPLUS 4hr Ahr-16535a

How to install MonitoringPLUS Extended Service

• Step 1: Purchase or activate the MonitoringPLUS Extended Service through your Extreme Networks account, ensuring your devices and monitoring environment are eligible.
• Step 2: A dedicated engineer will be assigned to your case and will coordinate with your IT team for onboarding.
• Step 3: Schedule an onboarding call to review your monitoring tools, alert thresholds, and escalation paths.
• Step 4: Integrate the service with your existing monitoring tools, verify coverage, and configure notifications and dashboards.
• Step 5: Begin proactive maintenance with whiteglove support, and establish regular review cadences to optimize performance and reliability.

Frequently asked questions

• What is MonitoringPLUS Extended Service? It is a 1-year Extreme Networks maintenance service that provides expert engineering support, whiteglove handling, and a guaranteed 4-hour parts replacement window for monitoring environments.
• What does the 4-hour part replacement guarantee mean? It ensures that requested parts will be replaced within 4 hours of the service request, supported by depot-based parts delivering a fast, reliable response.
• Who is assigned to my case? A dedicated Extreme Networks engineer is assigned, ensuring consistent contact and ownership until resolution.
• What is included in the 1-year coverage? Access to expert engineering, proactive monitoring guidance, and maintenance services designed to optimize network performance and minimize downtime over a 12-month period.
• How do I access support? Contact is through the Extreme Networks support channel assigned to your MonitoringPLUS case; there are no tier transfers, and you work directly with your dedicated engineer.
• Is MonitoringPLUS suitable for all network deployments? It is designed to support Extreme Networks devices and monitoring ecosystems, with coverage under the 1-year program. Eligibility should be confirmed with your account representative.