SKU: 93169096731

Own the Phone: Proven Ways of Handling Calls, Securing Appointments, and Growing Your Healthcare Practice

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Description

Own the Phone: Proven Ways of Handling Calls, Securing Appointments, and Growing Your Healthcare PracticeThe phone rings non stop at your medical practice, and sometimes it seems like all you can do is put up with the incessant work it creates. Practice leaders struggle to develop proper phone strategies for staff but often give up before they've found the right ones. Sometimes, they simply move the phone answering function to a back room and try to ignore the noise. But thinking that way is a mistake. Every day, potential buyers call your practice, and

The phone rings non-stop at your medical practice, and sometimes it seems like all you can do is put up with the incessant work it creates. Practice leaders struggle to develop proper phone strategies for staff but often give up before they've found the right ones. Sometimes, they simply move the phone answering function to a back room and try to ignore the noise.

But thinking that way is a mistake. Every day, potential buyers call your practice, and too often, experience poor customer service, which turns them away. Inefficient phone handling also frustrates existing patients and hurts patient retention. All told, poor phone management causes practices to lose much-needed appointments and revenue more often than they suspect.

Luckily, there's a way to turn this situation around. In "Own the Phone: Proven Ways of Handling Calls, Securing Appointments, and Growing Your Healthcare Practice," author Spencer Peller offers a detailed plan for phone improvement which can generate quick results for any medical practice. This includes in-depth instructions on how to set up office phones to your best advantage.

"The telephone is the lifeline of your practice," Peller says. "No matter what technology or medium exists today that allows patients to communicate with you and your staff, or how easy it has become for them to learn more about your practice from the Internet, the phone still sits front and center as the key ingredient in their doctor selection process."

Own the Phone provides high-level strategies to change the behavior of each member of your team and phone handling best practices that can be put in place quickly and easily (and made repeatable for everyone in the organization), as well as strategies for training.



Binding Type: Paperback
Publisher: American Association for Physician Leadership
Published: 10/01/2015
ISBN: 9780991013562
Pages: 154
Weight: 0.47lbs
Size: 9.02h x 5.98w x 0.33d
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SKU: 93169096731

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Harold
Lexington, US
★★★★★ 5
Pant perfect
Size: 32, Color: White With White Strip, Size: 32, Color: White With White Strip
Love this pant
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Reviewed in the United States on March 2, 2026
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Bing
Whiting, US
★★★★★ 5
Pleased Customer!
Size: 42, Color: Red With Black Strip
Perfect fit!
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Reviewed in the United States on February 6, 2026
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B. Gross
New York, US
★★★★★ 4
Reasonable quality, slightly small, definitely unhemmed
Size: 42, Color: White With Black Strip, Size: 42, Color: White With Black Strip
If these pants are the right look for what you want/need, they're a reasonably good quality option. But that said, in practice these looked a little "cheesy" with the black stripe. I can't say for sure that's a result of how the product is made/how it looks, but I just couldn't see myself wearing them. That's assuming I could wear them... In terms of fit, they were slightly small in the waist for both pairs I ordered. I'm not sure what I thought they meant when I read that they were unhemmed, but for those looking for pants to take out of the box and wear... these aren't for you. The ankles are not "finished" and require hemming to make them look acceptable. (This was my fault, so I didn't count off for this)
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Reviewed in the United States on July 8, 2021
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Chiaro
Carnegie, US
★★★★★ 3
They stand out, and are flashy, but sizing is complicated.
Size: 34, Color: Black With White Strip, Size: 34, Color: Black With White Strip
High-quality pants and flashy. The stripe adds a lot of attention for reasons both good and bad. The materials they were made are excellent quality. Pants are thick, but not too thick, and are lightweight, guaranteeing easy movement. Comfortable - could wear these all day. I do love their appearance. They made me feel like a million bucks. :) The only problem is sizing and fit. I normally wear size 34 for waist in jeans and dress pants like these, but the 34 I got didn't fit at all - too tight. So, I ordered a 36, and it fit, but barely. When I sat down, there was too much tightness in my "masculine area". I also ordered a 38, and, well, they were just too big - practically hung off me. A 37 would probably work for me in these, but they don't offer such a size. I have to return the 34 and 38. Will keep the 36, see if I can have it altered in some way. Length was fine. Being 1.86 meters, often the length in these pants is a little on the short side. In the photo, I'm wearing size 36 and the black pair with the gold stripe, which is actually more of a flashy yellow. I liked how I looked in them, but they were a little too tight at times, the belt wasn't even necessary. It enhanced the outfit though, don't you think.
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Reviewed in the United States on July 20, 2025
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Anonymous For Now
Fort Morgan, US
★★★★★ 5
Good as a standard "Tuxedo" pants
Size: 42, Color: Black With Red Strip
Red Striping could be wider. These are good as a standard "Tuxedo" pants but if you are looking more fore a "Security Guard" style pants the striping needs to be wider.
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Reviewed in the United States on April 18, 2025

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