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Description
The Balanced ScorecardThe Balanced Scorecard translates a company's vision and strategy into a coherent set of performance measures. The four perspectives of the scorecard financial measures, customer knowledge, internal business processes, and learning and growth offer a balance between short term and long term objectives, between outcomes desired and performance drivers of those outcomes, and between hard objective measures and softer, more subjective measures. In the
The Balanced Scorecard translates a company's vision and strategy into a coherent set of performance measures. The four perspectives of the scorecard--financial measures, customer knowledge, internal business processes, and learning and growth--offer a balance between short-term and long-term objectives, between outcomes desired and performance drivers of those outcomes, and between hard objective measures and softer, more subjective measures. In the first part, Kaplan and Norton provide the theoretical foundations for the Balanced Scorecard; in the second part, they describe the steps organizations must take to build their own Scorecards; and, finally, they discuss how the Balanced Scorecard can be used as a driver of change.Binding Type: Hardcover
Publisher: Harvard Business Review Press
Published: 09/01/1996
ISBN: 9780875846514
Pages: 322
Weight: 1.42lbs
Size: 9.41h x 6.35w x 1.17d
Review Citations: Publishers Weekly 08/26/1996 pg. 88
Booklist 09/01/1996 pg. 45
LJ Best Business Books 01/01/1997 pg. 36
Library Journal 08/01/1996
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4.8 ★★★★★
Based on 24 reviews
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Product Reviews
★★★★★ 5
Excellent pillows that are worth the cost
Size: Queen / Standard, Color: White
These are wonderful. Completely relieved my back pain the first night I slept on them -– I put one underneath my back as I slept, and a weeklong terrible pain vanished overnight. Felt like sleeping on a cloud. As others have noted, they are neither too soft nor too firm…they’re really just right, and I think would make great guest room pillows since everyone would like them. These were definitely worth the money.
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Reviewed in the United States on June 5, 2026
★★★★★ 5
Great , fluffy pillows
Size: Queen / Standard, Color: White
They came compressed into a small roll so I was wondering how they would do. BUT they fluffed up to incredible size and comfy feel. I am impressed so far!
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Reviewed in the United States on May 29, 2026
★★★★★ 5
Pillow comfort and quality
Size: Queen / Standard, Color: White
Bought this for my husband. He is very happy with it. It is well constructed. He doesn’t like too firm or too soft. It meets those requirements. Very reasonably priced. I have bought very expensive pillows that aren’t even comfortable!
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Reviewed in the United States on May 25, 2026
★★★★★ 4
Pretty good.
Size: Queen / Standard, Color: White
Me and my fiancé have been going through a lot of pillows, trying to find the right ones. We go to this local hotel to unwind and use the whirlpool sometimes. Their pillows are immaculate. So I starting looking at “Hotel Pillows”. These are not the same as the hotel pillows, not even close tbh, but they are the best ones I’ve bought so far. They are comfy from day one. I was worried when opening the box and seeing that they had the same cover on them as others I bought before, but they were not the same. Pretty comfortable, and less neck pain than any of the other ones. My house is like the house of pillows and I am finally going to start getting rid of the old ones. Maybe we’ll find some down pillows to put on our registry, but until then, these are staying on my bed.
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Reviewed in the United States on May 29, 2026
★★★★★ 5
Great pillows
Team Name: Pack of 2, Size: Queen - 20" x 30", Color: White
These are very comfortable, after few sleeps since I got them, they haven't got flat at all, they are really good looking, retain shape well even inside a pillow case, they fit perfect on queen size pillow cases, and they dont get hot while asleep.
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Reviewed in the United States on May 30, 2026
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