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Description
What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer ServiceWhat do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most engaging books on customer service in existence. What to Say to a Porcupine uses the format of Aesop's fables to illustrate fundamental principles of customer service in a quick and lighthearted way. You'll explore how: great service is all about going the extra mile, as learned by a group of
What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most engaging books on customer service in existence. What to Say to a Porcupine uses the format of Aesop's fables to illustrate fundamental principles of customer service in a quick and lighthearted way. You'll explore how: great service is all about going the extra mile, as learned by a group of rabbits running an express mail delivery service in "By a Hare"; there's a better way to great your customers, as one grizzly honey-shop owner discovers in "Bear with Me"; and how to handle difficult conversations with customers in a positive, constructive manner, as demonstrated in this book's titular story "What to Say to a Porcupine." Each story is followed by a short discussion, illuminating topics ranging from the best tips for building customer relationships to how to motivate a service team. Fun, quick, and constructive, What to Say to a Porcupine provides all customer service professionals with easy-to-remember lessons for delivering superior customer service.Binding Type: Paperback
Publisher: Amacom
Published: 06/12/2008
ISBN: 9780814416792
Pages: 128
Weight: 0.29lbs
Size: 8.00h x 5.00w x 0.27d
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4.6 ★★★★★
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Product Reviews
★★★★★ 4
Extremely durable but too large for our Aussie
Color: Bacon -Blue
This toy is very solid and seems like it would hold up well for aggressive chewers, but it ended up being too large and heavy for our Australian Shepherd. He had trouble comfortably holding it in his mouth and wasn’t very interested in chewing on it because of the size and weight.
The quality itself seems good, but I would recommend it more for larger dogs with bigger jaws that enjoy heavier chew toys.
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Reviewed in the United States on May 28, 2026
★★★★★ 5
Indestructible toy
Color: Bacon
This is a great toy. I have a husky pit bull mix puppy that can chew anything. I swear that dog can chew the varnish off a furniture. He cannot chew this up.I highly recommend
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Reviewed in the United States on May 29, 2026
★★★★★ 3
Indestructible?
Color: Bacon, Color: Bacon
This is after 1 week of arrgressive chewing. Not sure if it's safe for my dog.
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Reviewed in the United States on April 27, 2026
★★★★★ 4
Beloved But Beware Microplastic Chip-Offs
Color: Bacon
My doodle adores this thing and gnaws on it constantly. He has not been able to harm it, which is great. That’s the best part. Things to be aware of:
1. This is mostly molded plastic; it is a bit heavy and very hard. My dog tosses it into the air and if it lands on him, it HURTS. A lot.
2. While it’s sturdy, sharp teeth eventually gnaw pieces and little shavings off the toy. These are microplastics and could be harmful if your dog swallows them.
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Reviewed in the United States on January 13, 2026
★★★★★ 5
Very sturdy chew toy
Color: Bacon
My Frenchy loves it! He’s not a large dog, but big for a French Bulldog. (32 lbs). He chews both ends, but prefers the snout. The eyes are cute, but began to peel off within the first week. I easily removed what was peeling. Half of the paint remained intact. When necessary, I will definitely replace it with the same toy.
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Reviewed in the United States on May 29, 2026