SKU: 53712008830

Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary

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Description

Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to ExtraordinaryIf you want to know how strong your company's customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others. The latter should be every employee's highest priority,

If you want to know how strong your company's customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job--to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others. The latter should be every employee's highest priority, because when it's not, your customers are merely the recipients of a transaction, not an experience, and transactions do not make for a lasting impression or inspire loyalty.In Delight Your Customers, customer service expert Steve Curtin makes a compelling case that customer service managers need to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that actually create happy and returning customers. Things such as: - Expressing genuine interest- Offering sincere compliments- Sharing unique knowledge- Conveying authentic enthusiasm- Providing pleasant surprises- Delivering service heroics when neededSimply based on their own personal experiences, everyone knows that great customer service is rare. So why wouldn't you want to provide a unique, caring, and beneficial experience for all your customers to rave about with others? With the real-world stories, examples, and strategies shared in this invaluable guide, you can take the customer service experience you offer from ordinary to extraordinary.

Binding Type: Paperback
Publisher: Amacom
Published: 06/11/2013
ISBN: 9780814432808
Pages: 196
Weight: 0.50lbs
Size: 8.90h x 6.00w x 0.70d

Review Citations: Publishers Weekly 04/08/2013
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SKU: 53712008830

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4.5 ★★★★★
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Leyla Leiva
Battle Creek, US
★★★★★ 4
Good Value Napkins for Everyday Use
These napkins are a good everyday option. The size is large, they’re affordable, and the quality is good for the price. I like that they have a textured surface, which makes them more useful than plain napkins. They are a bit thin, so I didn’t give 5 stars, but for daily meals and regular use, they work great. Overall, a solid and budget-friendly product.
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Reviewed in the United States on January 21, 2026
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eileen
Pawtucket, US
★★★★★ 5
Good Value and good napkins !!!
Such a good value and nice napkins ! We use tons of them !
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Reviewed in the United States on May 30, 2026
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Bethany
Houston, US
★★★★★ 5
Soft and convenient, but slightly thin
I bought these disposable napkins for family dinners and small gatherings, and overall they’ve been very useful. They’re soft enough to feel comfortable while still absorbing spills and messes fairly well. I also like that the size is practical for everyday meals and snacks, and the stack fits neatly on the table without taking up much space. The napkins separate easily too, which is convenient when guests are around. However, they are a little thinner than I expected, so sometimes I end up using two for bigger spills. Still, they work well for regular use and are a convenient option to keep around the kitchen and dining area.
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Reviewed in the United States on May 15, 2026
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Marvinsmom
Lexington, US
★★★★★ 3
Basic everyday napkins but very thin
These are about as basic as paper napkins get. They work fine for everyday meals and quick cleanup, but they are definitely on the thinner side. You usually end up needing more than one for messier foods or larger spills because they don’t feel especially absorbent or heavy-duty. That said, the large count is convenient for everyday household use, cookouts, lunch packing, or casual gatherings where you go through napkins quickly. Overall they’re functional budget napkins, just nothing particularly thick or special.
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Reviewed in the United States on May 28, 2026
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Tammy C
Grantham, US
★★★★★ 5
Good purchase
Good price, not bad quality.
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Reviewed in the United States on May 8, 2026

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