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Description
Building & Managing a World Class It Help DeskWhat is a help desk? A help desk is a department within a company that responds to user's technical questions. Most large companies have help desks to answer user questions. Questions and answers can be delivered by telephone, e mail, BBS or fax. This guide should help readers build, improve or maintain a successful help desk. The resource details a step by step methodology for help desk implementation and continous improvement, including tools, tips
What is a help desk? A help desk is a department within a company that responds to user's technical questions. Most large companies have help desks to answer user questions. Questions and answers can be delivered by telephone, e-mail, BBS or fax. This guide should help readers build, improve or maintain a successful help desk. The resource details a step by step methodology for help desk implementation and continous improvement, including tools, tips and techniques to make the help desk more efficient. The author shows how to select, implement and utilise new technology for help desks such as web based help desks, electronic display boards and call management packages. The guide also gives real life examples that demonstrate the successes and failures involved in creating and maintaining a help desk.Binding Type: Paperback
Publisher: McGraw-Hill/Osborne Media
Published: 04/26/2001
ISBN: 9780072132373
Pages: 583
Weight: 2.25lbs
Size: 9.20h x 7.56w x 1.26d
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4.8 ★★★★★
Based on 24 reviews
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Product Reviews
★★★★★ 5
My dog loves this toy!!!
Size: Medium (Pack of 1), Style: Stick Medium
I bought this toy for my 80 lb dog who is very rough on her toys. She Loves squeaker toys. This toy held up for about 1 years which is awesome for how aggressive my dog is with her toys. I play tug of war with her with this. The squeaker didn't last too long. Somehow she broke that pretty quickly but the toy itself was very strong and durable. It's a softer rubber like material and it's bendable and twistable. After the toy broke (it actually broke in half), I purchased her another one because of how much she enjoyed it. This newer one, the squeaker still works and have had it for about 6 months or so now. I highly recommend this toy to anyone who has a dog that is an aggressive chewer and who's hard on their toys.
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Reviewed in the United States on April 4, 2025
★★★★★ 5
She goes through things pretty quick, and I know she could have destroyed ...
Size: Large (Pack of 1), Style: Stick Large
My dog is a heavy chewer, and player (Doberman). I got one of these when she was a puppy and about 2 years later it broke in half from periodic chewing and tugging. It was one of her favorites and I was impressed it lasted so long so I ordered another one. She goes through things pretty quick, and I know she could have destroyed this fast as well, but it probably helped that she had other things she was supposed to chew on instead. We never encouraged her to chew this, but she loves bringing it over so we can throw it, or tug on it. Never had any issues with the squeaker (until the first one broke in half after 2 years). I would recommend it, but try to encourage it for play and not for chewing. It is flexible and durable and handles a 70lb Doberman dangling from it periodically.
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Reviewed in the United States on September 19, 2016
★★★★★ 4
Fun!
Size: Large (Pack of 1), Style: Stick Large
This was nice and fun for my dogs. Squeegee could have last a little longer. It lasted about 2 weeks until they were bored of it but I think that’s more of a my dog issue.
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Reviewed in the United States on June 10, 2025
★★★★★ 5
High quality, durable, loved by my chewer *
Size: Medium (Pack of 1), Style: Stick Medium
Excellent chew bone Toy for aggressive chewer. I've purchased this same brand bone/ Toy for several years. One lasts at least 1-2 years ( if it doesn't get run over by a lawn mower). Lol. I usually pay $8-$9 for one in retail stores. This is an excellent price at $6.
Squeaker stops after a few months but my Field Spaniel dog is deaf now anyway! He loves chewing on this for his gums and when people are gathered in the same room he just starts chewing and enjoying himself in the midst of fellowship.
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Reviewed in the United States on October 31, 2024
★★★★★ 1
Not for aggressive chewers
Size: Large (Pack of 1), Style: Stick Large, Size: Large (Pack of 1), Style: Stick Large
I got this for my 95lb lab who is an aggressive chewer thinking that it looked durable and would last a while. He tore it apart within an hour and I had to throw it away.
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Reviewed in the United States on April 14, 2026