SKU: 25961766694

User Friendly: How the Hidden Rules of Design Are Changing the Way We Live, Work, and Play

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User Friendly: How the Hidden Rules of Design Are Changing the Way We Live, Work, and PlayAMAZON BEST BOOKS OF 2019 PICK FORTUNE WRITERS AND EDITORS' RECOMMENDED BOOKS OF 2019 PICK User Friendly is a tour de force, an engrossing fusion of scholarly research, professional experience and revelations from intrepid firsthand reporting. EDWARD TENNER, The New York Times Book Review In User Friendly, Cliff Kuang and Robert Fabricant reveal the untold story of a paradigm that quietly rules our modern lives: the assumption that machines should

AMAZON BEST BOOKS OF 2019 PICK

FORTUNE WRITERS AND EDITORS' RECOMMENDED BOOKS OF 2019 PICK

User Friendly is a tour de force, an engrossing fusion of scholarly research, professional experience and revelations from intrepid firsthand reporting.
--EDWARD TENNER, The New York Times Book Review

In User Friendly, Cliff Kuang and Robert Fabricant reveal the untold story of a paradigm that quietly rules our modern lives: the assumption that machines should anticipate what we need. Spanning over a century of sweeping changes, from women's rights to the Great Depression to World War II to the rise of the digital era, this book unpacks the ways in which the world has been--and continues to be--remade according to the principles of the once-obscure discipline of user-experience design.

In this essential text, Kuang and Fabricant map the hidden rules of the designed world and shed light on how those rules have caused our world to change--an underappreciated but essential history that's pieced together for the first time. Combining the expertise and insight of a leading journalist and a pioneering designer, User Friendly provides a definitive, thoughtful, and practical perspective on a topic that has rapidly gone from arcane to urgent to inescapable. In User Friendly, Kuang and Fabricant tell the whole story for the first time--and you'll never interact with technology the same way again.

Binding Type: Hardcover
Publisher: MCD
Published: 11/19/2019
ISBN: 9780374279752
Pages: 416
Weight: 1.10lbs
Size: 8.40h x 5.60w x 1.30d

Review Citations: Publishers Weekly 09/23/2019
Kirkus Reviews 10/01/2019
Library Journal 11/01/2019 pg. 103
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SKU: 25961766694

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Barbara D
Birmingham, US
★★★★★ 4
Base a bit light
Color: Gold-b
Attractive, functional but would benefit from a weightier base
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Reviewed in the United States on October 21, 2025
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Karen
Waukegan, US
★★★★★ 5
Nice touch!
Color: Gold-b, Color: Gold-b
Handles large paper towel rolls. The gold color on the top which is mainly what you see when you have paper towels on it, coordinates nicely with the various shades of gold in my kitchen. The 4" pulls brushed gold, the Delta pull down facet as well as the Euro (Lamps plus) aged brass mini pendant. I find it easy to tear off paper towels even without the small tear bar found on different holders. Was a few $ more but it matches perfectly. Well worth it.
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Reviewed in the United States on December 6, 2025
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Amazon Customer
Massapequa, US
★★★★★ 5
It's made very well
Color: Black
Great product and looks awesome
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Reviewed in the United States on May 5, 2026
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Beatrice Holsombach
Chelsea, US
★★★★★ 5
Great size options and value
Color: Carbonized Bamboo(Brown)
These are perfect weight and sizes ! Easy to clean and esthetically pleasing ! Love that they have the holder for organization! Very well made and sturdy and a great value!
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Reviewed in the United States on March 24, 2026
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Randy J.
Battle Creek, US
★★★★★ 5
Very nice.
Color: Carbonized Bamboo(Brown)
Look great,we will see how long they last.
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Reviewed in the United States on April 29, 2026

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