SKU: 98715967367

Service Science : Analysis and Improvement of Business Processes

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Description

Service Science : Analysis and Improvement of Business ProcessesTo remain relevant in today's world, practitioners should presume that they have two jobs: first, to do their work effectively so that they provide value to the organization; second, to improve how the work is done so that their organization remains competitive. This book offers clear guidance to excel at this ubiquitous second job. Informed by an appreciation that most personnel that work in any firm, even firms that are manufacturing oriented,

To remain relevant in today's world, practitioners should presume that they have two jobs: first, to do their work effectively so that they provide value to the organization; second, to improve how the work is done so that their organization remains competitive. This book offers clear guidance to excel at this ubiquitous second job. Informed by an appreciation that most personnel that work in any firm, even firms that are manufacturing-oriented, routinely provide services as a key element of their jobs, this book explains how to provide and improve internal customer service, regardless of industry or role. It illustrates the common features, or service process "DNA," while providing a diverse set of examples to enhance understanding. Written by a pioneer in the development of principles and methodologies that address services in a structured and distinctive manner, this book stresses that service processes are distinctly different from manufacturing processes. Rigorous and practical, this book will appeal to students and professionals alike, in business, hospitality, industrial management, public health, and other fields. Online resources include Excel files that act as templates to help with quantitative analysis routines.

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SKU: 98715967367

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Clint Jesus Chavez Vasquez
Birmingham, US
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Bonito Timex
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Bueno, bonito y barato. El envío super rápido, 7 días. Perú 🇵🇪.
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Reviewed in the United States on May 15, 2026
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Jesus F Su
Lake Worth, US
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It's a Solar timex.
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It's Solar. Light weight. Probably won't need a battery change for a long time. Takes a Lickin keeps on tickin.
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Reviewed in the United States on April 13, 2026
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Amazing solar
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You will love it
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Amazon Customer
Phoenix, US
★★★★★ 3
Feels cheap, not good for old eyes.
The watch seemed to work good. But it felt cheap, and I was looking for something with better illumination and easier to read. I ended up returning it.
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R. A. Blanke
Chelsea, US
★★★★★ 5
Good watch, worth the purchase
Color: Tan/Blue/Silver-Tone
My $10 watch finally died after years of trouble free service. I ordered not one but 2 different ones to replace it and they were both defective. I ordered this one because of Timex’ reputation, the large watch face, no day/date functions, and I liked the looks. All for less than $60. It has been working faultlessly since I purchased it.
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Reviewed in the United States on March 9, 2026

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