CTRL2 Eye Firmware Update / GEO R5 Fix

CTRL2 Eye Firmware Update / GEO R5 FixDue to the limited number of CTRL2 boards we have in stock, for the time being, orders of more than one update will not be processed. This is to ensure as many affected users as possible get the update. If you have two or more CTRL2 loaders see below for specific instructions.*** This is a Refundable Deposit, less the cost of shipping, for the New CTRL2 Firmware. To get the Free Top Tray Update as well Click Here. Effective August 7, all CTRL2 Loaders

Due to the limited number of CTRL2 boards we have in stock, for the time being, orders of more than one update will not be processed. This is to ensure as many affected users as possible get the update. If you have two or more CTRL2 loaders see below for specific instructions.***

This is a Refundable Deposit, less the cost of shipping, for the New CTRL2 Firmware. 

To get the Free Top Tray Update as well Click Here.

Effective August 7, all CTRL2 Loaders are shipping from Bunkerkings USA include a new firmware update that increases feed rates for customers using the Eclipse GEO R5. 

The New CTRL2 1.20 Firmware LED Flickers Green when powered on. The original CTRL2 Firmware is solid green when turned on.

This update is available to all CTRL2 customers, but really only necessary for players using the GEO R5. To get your update you have the following options:

1. Get the Update at the NXL. Bring your CTRL2 loader to an NXL event where Virtue/Bunkerkings will update it free of charge.
2. Get the Update Shipped to You and Pay Only Shipping after a Refundable Deposit. Add this Firmware Update to the cart and complete your purchase. We will immediately ship an updated CTRL2 circuit board to you, along with a return label to return your stock CTRL2 PCB to Virtue/Bunkerkings. Once your return is received, a refund of $33 will be refunded to your credit card. ($7 will be used the cover the cost of return shipping)
3. Get the Update Shipped to You with Free Shipping and a Refundable Deposit. Add this Firmware Update to the cart along with $39.95 or more of other Bunkerkings products and when you return your stock CTRL2 PCB to us we will refund the entire $40 charge. Valid for continental US customers only.
   

A return label will be included with your order. Note, for the initial rollout, this will first be available in the USA. Bunkerkings CTRL2s will not start shipping in Europe until the end of August 2024 and will have this update already applied.

What's this Update About?
During the NXL Atlantic City Open, Virtue/Bunkerkings techs were informed of a compatibility issue with the new GEO R5. In the following weeks, our testing, which involved Planet Eclipse and multiple beta testers across the world we determined the Bunkerkings eye firmware was not playing nicely with the bolt cycle timing of the GEO R5 resulting in poor feeding performance. 

Can I download or change this firmware by myself?
No, the eye logic on the CTRL2 can not be adjusted or downloaded by anyone outside of Bunkerkings.

Why do I have to pay a deposit?
The deposit is the fastest way to get an updated board to as many customers as possible without waiting for boards to be sent back to us first. 

Why do I have to pay shipping?
If you are at an NXL event, you do not need to pay shipping and can get your update there for free. Or if you order an additional $39.95 worth of other products you will not need to pay shipping either.  

What about the CTRL1? Is it affected? 
Accelerometer activated loaders like the CTRL1 are not affected.

***What if I have more than one CTRL2 loader?
If you have more than one CTRL2 loader, when you receive your updated circuit board with the return label, send back all of your other CTRL2 boards and we will update them and send them back to you as well.