SKU: 86732202316

Nikon Z7 II FX Mirrorless Camera Body Only

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Description

Nikon Z7 II FX Mirrorless Camera Body OnlyNikon Z7 II FX Mirrorless Camera Body Only Nikon SKU: 1653 Helix SKU: NK1653 Overview Features The next generation Z series flagship camera. Defined by its ultra high resolution 45. 7 MP sensor and brilliant dynamic range, the Z 7II delivers the ultimate in image quality matched with intelligent workflow enhancements. Dual processors. Dual card slots. 4K Ultra HD video at 60p. 493 point Hybrid AF system with a variety of Eye Detect AF options in still

Nikon Z7 II FX Mirrorless Camera Body Only

 Nikon SKU: 1653 | Helix SKU: NK1653

Overview

Features

The next generation Z series flagship camera. Defined by its ultra-high resolution 45.7 MP sensor and brilliant dynamic range, the Z 7II delivers the ultimate in image quality matched with intelligent workflow enhancements. Dual processors. Dual card slots. 4K Ultra HD video at 60p. 493-point Hybrid AF system with a variety of Eye Detect AF options in still and video are just some of the indispensable features you’ll find in this camera. The Z 7II is the camera of choice when every little detail matters.

This is the full frame mirrorless camera for those who sweat every little detail. There’s the ultra-high resolution of 45.7 megapixels with no optical low-pass filter. The power of dual processors. 4K Ultra HD video at 60p. The next-generation 493-point autofocus system. High-speed shooting with the buffer capacity to match. Two card slots. Tons of creative features. Flexible power options. Compatibility with a vertical battery grip. Wireless connectivity with smartphones and laptops and so much more.

More of Everything

The Z 7II builds upon the professional imaging capabilities of the Z mirrorless platform with more image quality, more dynamic range, more speed, more workflow enhancements…more of everything you want in an ultra-high performance camera.

Dual processors.

For the first time in a Nikon camera, the Z 7II is powered by not one, but two EXPEED 6 processing engines. They work together for faster image processing, more buffer capacity and more overall speed.

Dual card slots.

Now you have options. One slot accepts CFexpress (Type B) and XQD cards. The other slot accepts standard SD cards. Use the format you prefer. Or use both slots and separate RAW and JPEG files, create a backup or maximize your onboard storage.

45.7MP sensor.

The Z 7II uses Nikon’s highest resolution backside illuminated CMOS sensor with no optical low-pass filter. When paired with NIKKOR Z lenses, the result is staggering—some of the cleanest, most detail-rich RAW and JPG images imaginable.

Brilliant dynamic range.

From deep blacks to bright whites and Nikon’s superior color science, the Z 7II exhibits outstanding dynamic range in stills and videos, from ISO 64 to 25,600.

Go vertical.

Introducing the MB-N11, the pro-level grip for the Z 7II. Working professionals will love it for the vertical shooting controls—shutter release, command dials, Fn button and more—while landscape, sports, wedding and nature photographers will love the 1.9x increase in battery performance*.

*1.9x is achieved when two EN-EL15c batteries are used to power the MB-N11, versus using the EN-EL15c battery in the camera alone.

More autofocus power.

The Z 7II builds on Nikon’s flagship 493-point Hybrid AF system with improvements to low light performance, new options for Eye-Detection AF and easier selecting of AF modes.

See in the dark.

With a big leap forward in low-light autofocus performance, the Z 7II can find your subject in half the available light as its predecessor*. Keep shooting into the evening with the same fast, accurate AF performance.

*AF detection range starts at -4.5 EV

Edge-to-edge coverage.

The AF system’s 90% frame coverage lets you compose the way you want, from the start. Either manually choose one of 493 focus points across the frame, or let subject tracking automatically select the focus points based on where your subject is within the frame—even at the far edges.

Eye-Detection. Better than ever.

Nikon’s intelligent Eye-Detection AF quickly identifies and locks onto eyes—either humans, dogs or cats—for properly focused portraits. The Z 7II builds on the system with accuracy enhancements and more flexibility.

Right on target.

Now you can use Wide-Area (L) Mode to set boundaries for eye detection. Select an area of the frame, and the Z 7II will only look for eyes there—great for busy scenes, group shots and pet portraits.

Capture the eyes. On Video.

All of these features of Eye-Detection AF are also available during video recording. Easily track moving subjects and keep footage looking sharp and professional on the eyes.

Multiple Exposure

Combine up to 10 exposures into one visionary composition. Compose and blend—right in the viewfinder—while shooting, or go back later and combine shots with in-camera Retouch features.

900-second Exposures

Paint with light. Track the paths of stars. Capture movement like never before with long exposures up to 900-seconds. Use your smartphone to trigger the shutter to avoid camera vibrations.

Focus Shift Shooting

The Z 7II will take a series of up to 300 photos, each with an incrementally adjusted focus position. Use third-party software to combine (focus stack) the photos into a single image with surreal depth of field and sharpness.

10 FPS RAW with 3.3x buffer capacity*

Catch decisive views of fast action with 10 frames per second continuous shooting—in RAW or JPEG at full resolution with AE/AF tracking.

*Compared to Z 7 with recording of 12-bit Lossless compressed RAW files to a CFexpress card.

Time-Lapse

Making time-lapse sequences is as easy as setting up the camera and hitting record. The Z 7II will create a 4K time-lapse movie and save all the full resolution stills (when used with interval timer shooting).

4K Ultra HD at 60p.

It’s here. Bring the Z 7II’s superb image quality to your video work. For maximum definition and flexibility, record 4K Ultra HD at 60p*, 30p, 25p or 24p. Or create silky smooth slow motion sequences with 120p Full HD.

*8-bit and FX format (93% of sensor UHD coverage) only.

Keep it simple. Or go big.

When you want to keep it simple, record your 4K footage in-camera on a CFexpress, XQD or SD card. Step things up by attaching an external recorder (sold separately) to capture 10-bit N-Log or HDR (HLG) footage. Or go all the way with a paid firmware upgrade and compatible external recorder* and output 12-bit ProRes RAW or Blackmagic RAW format** via HDMI.

*Such as Atomos Ninja (ProRes RAW) or Blackmagic Design’s Video Assist 12G HDR recorder (Blackmagic RAW).

**Black Magic RAW support via a paid firmware upgrade available February 2021.

The stability you need.

Powerful 5-axis VR image stabilization keeps your photos sharp and your videos steady—up to five stops in up to five directions* (yaw, pitch, roll, X and Y). Handheld shooting made easy.

*When using NIKKOR Z lenses; based on CIPA Standards. This value is achieved when the NIKKOR Z 24-70mm f/4 S lens is attached, with zoom set at the maximum telephoto position.

Reverse focus rotation.

If you’ve been using non-Nikon lenses for video work, the Z 7II lets you reverse the focus ring rotation on NIKKOR Z lenses. Your muscle memory will thank you.

Go remote.

When you can’t be behind the lens, pull out your compatible smartphone and use it to control the Z 7II. See what the camera sees, change settings like aperture, shutter speed and white balance, then remotely fire the shutter or start and stop recording.

Any file. Any format.

Transfer full resolution RAW images, JPGs and even 4K video files right to your phone, wirelessly. Then use your favorite apps for editing, adding filters and sharing.

Upgrade on the go.

Update the Z 7II’s firmware with the SnapBridge app from almost anywhere. Keeping your camera up to date with the latest features has never been easier or more convenient.

Direct connect. PC or Mac.

The Z 7II’s connectivity doesn’t stop with the smartphone. Transfer your shots directly to a PC or Mac over Wi-Fi®*—no card readers or USB cables needed to download your photos and videos.

*Requires free Wireless Transmitter Utility software.

Live stream like a pro.

Stream the sharpest, clearest, most flattering footage from the Z 7II with Nikon’s free Webcam Utility. When using a single USB-C connection, your computer will actually power the Z 7II while capturing video. Stream for as long as you need without any extra cables, power adapters or third-party hardware.

One cable does it all.

With one universal USB Type C cable (sold separately), you can provide constant power to the Z 7II, charge your battery, stream footage and transfer photos and videos. When shooting time-lapses away from a power source, get extra shoot time with a portable power bank like the Anker1 Powercore+ 26800 mAh Portable Charger.

Get The Nikon Experience.

Every new generation of Nikon cameras brings improved handling, more intuitive operation and time-saving workflow enhancements. Yet, every generation also retains that unmistakable superior Nikon feel.

That just-right feel.

Like all Nikon cameras, the Z 7II handles like a dream. A deep grip design. Balanced weight. Sturdy build with smart button placement. Even the EVF is thoughtfully extended to prevent your nose from pressing up against the back of the camera.

Tough. As expected.

The Z 7II is ready for what’s next. Its skeleton is forged from Magnesium Alloy for an optimal balance of strength and lightness. Its exterior is fully weather sealed to keep dust, grime and moisture out. Don’t baby this baby.

More clarity. Less blackout.

Experience the best view through the Z 7II’s advanced viewfinder with minimal blackout between shots during high speed shooting (Continuous H). Nikon optics magnify the 3.6M-dot Quad-VGA EVF, and what you see is how your shot will look. Exposure, ISO, white balance, Picture Control and creative filters are all applied in real-time. You can customize what information gets shown in the viewfinder—or hide it all for a pure view.

Make it yours.

Prefer back button focus? Often switch between Picture Controls? Need a quick way to select focus area? No problem. Add your favorite functions to the i-Menu then access them from the LCD or EVF. Customize Fn buttons or reassign buttons you don’t typically use to activate your go-to modes, menus or settings. Navigating the camera’s intuitive, clean user interface is a breeze.

Help. Right at your fingertips.

Not sure what a setting does? Just tap the (?) button and a brief explanation will pop up in the viewfinder or on the LCD. It’s like having a quick reference guide built into your camera.

Made for Z-Mount lenses.

Breakthroughs of the Z Mount, the largest full frame lens mount of any system, have given way to some of the most advanced, optically pristine lenses ever—NIKKOR Z. The Z 7II is compatible with them all, each one delivering a new perspective and drawing peak performance from the camera.

Plays nice with F-Mount lenses.

Attach the optional Mount Adapter FTZ and extend full compatibility to over 90* F-Mount NIKKOR lenses: full frame fisheye lenses, macro lenses, fast primes, super telephoto zooms and everything in between.

*Approximately 360 classic F-Mount NIKKOR lenses can be used with varying compatibility.

 

Specifications

Specifications

Type

Type Digital Camera with support for interchangeable lenses
Lens Mount Nikon Z Mount


Image Sensor

Effective Pixels (Megapixels) 45.7 million
Sensor Size 35.9mm x 23.9mm
Image Sensor Format FX
Image Sensor Type CMOS
Total Pixels 46.89 million
Dust-Reduction System Image Dust Off reference data (requires Capture NX-D); image sensor cleaning
Image Area (pixels) FX-format
  • (L) 8,256 x 5,504
  • (M) 6,192 x 4,128
  • (S) 4,128 x 2,752
DX-format
  • (L) 5,408 x 3,600
  • (M) 4,048 x 2,696
  • (S) 2,704 x 1,800
5:4 (30 x 24)
  • (L) 6,880 x 5,504
  • (M) 5,152 x 4,120
  • (S) 3,440 x 2,752
1:1 (24 x 24)
  • (L) 5,504 x 5,504
  • (M) 4,128 x 4,128
  • (S) 2,752 x 2,752
16:9 (24 x 24)
  • (L) 8,256 x 4,640
  • (M) 6,192 x 3,480
  • (S) 4,128 x 2,320
  • Photographs taken during movie recording at a frame size of 3,840 x 2,160:
  • 3,840 x 2,160 
  • Photographs taken during movie recording at other frame sizes: 1,920 x 1,080:
  • 1,920 x 1,080


 

File System
File Format Still Images
  • NEF (RAW): 12 or 14 bit (lossless compressed, compressed, or uncompressed); large, medium, and small available (medium and small images are recorded at a bit depth of 12 bits using lossless compression)
  • TIFF (RGB)
  • JPEG: JPEG-Baseline compliant with fine (approx. 1:4), normal (approx. 1:8), or basic (approx. 1:16) compression; optimal quality compression available
  • NEF (RAW) + JPEG: Single photograph recorded in both NEF (RAW) and JPEG formats
Storage Media
  • SD (Secure Digital) and UHS-II compliant SDHC and SDXC memory cards
  • CFexpress (Type B)
  • XQD Type Memory
File System
  • DCF 2.0
  • Exif 2.31

Viewfinder

Viewfinder 1.27-cm/0.5-in. approx. 3690k-dot (Quad VGA) OLED with color balance and auto and 11-level manual brightness controls
Viewfinder Frame Coverage
  • Approx. 100% horizontal
  • 100% vertical

Viewfinder Magnification Approx. 0.8x (50 mm lens at infinity, -1.0 m -1)
Viewfinder Eyepoint 21 mm (-1.0 m-1; from center surface of viewfinder eyepiece lens)
Viewfinder Diopter Adjustment -4 to +2 m−1
Eye Sensor Automatically switches between monitor and viewfinder displays

 

Shutter

Shutter Type Electronically-controlled vertical-travel focal-plane mechanical shutter; electronic front-curtain shutter; electronic shutter
Shutter Speed 1/8000 to 30 sec. (choose from step sizes of 1/3 and 1/2 EV, extendable to 900 sec. in mode M), bulb, time, X200
Flash Sync Speed Up to:  X=1/200 sec.; synchronizes with shutter at 1/200 sec. or slower; Auto FP High-Speed sync supported
Top Continuous Shooting Speed at Full Resolution 10 frames per second

 

Exposure

Exposure Metering System TTL metering using camera image sensor
Metering Range
  • -3 to +17 EV
  • (ISO 100, f/2.0 lens, 20 °C/68 °F)
Exposure Compensation -5 to +5 EV in increments of 1/3 or 1/2 EV available in modes P, S, A, and M
Exposure Lock Luminosity locked at detected value
Picture Control
  • Auto
  • Flat
  • Landscape
  • Monochrome
  • Neutral
  • Portrait
  • Standard
  • Vivid
  • Creative Picture Controls: (Dream, Morning, Pop, Sunday, Somber, Dramatic, Silence, Bleached, Melancholic, Pure, Denim, Toy, Sepia, Blue, Red, Pink, Charcoal, Graphite, Binary, Carbon)
  • Selected Picture Control can be modified
  • Storage for custom Picture Controls

 

Sensitivity

ISO Sensitivity ISO 64 - 25,600 in steps of 1/3 or 1/2 EV
Can also be set to approx. 0.3, 0.5, 0.7, or 1 EV (ISO 32 equivalent) below ISO 64 or to approx. 0.3, 0.5, 0.7, 1, or 2 EV (ISO 102,400 equivalent) above
ISO 25,600; auto ISO sensitivity control available
Active D-Lighting Can be selected from: 
Auto
Extra High
High
Normal
Low
Off
Active D-Lighting Bracketing Yes


Focus/Autofocus

Autofocus System Hybrid phase-detection/contrast AF with AF assist
Detection Range
  • -3 to +19 EV (-4 to +19 EV with low-light AF)
  • Detection range (ISO 100, f/2.0 lens, 20 °C/68 °F)
Lens Servo
  • Autofocus (AF): Single-servo AF (AF-S); continuous-servo AF (AF-C); full-time AF (AF-F; available only in movie mode); predictive focus tracking
  • Manual focus (M): Electronic rangefinder can be used
Focus Point 493 (single-point AF)
AF-Area Mode
  • Pinpoint
  • Single-Point
  • Dynamic-area AF
  • Wide-area AF (S)
  • Wide-area AF (L)
  • Wide-area AF (L-people)
  • Wide-area AF (L-animals)
  • Auto-area AF
  • Auto-area AF (people)
  • Auto-area AF (animals)
  • Pinpoint, Single-point and Dynamic-area AF available in photo mode only
Focus Lock Focus can be locked by pressing shutter-release button halfway (single-servo AF) or by pressing center of sub-selector
Vibration Reduction 5-axis image sensor shift


Flash

Flash Control TTL: i-TTL flash control; i-TTL balanced fill-flash is used with matrix, center-weighted, and highlight-weighted metering, standard i-TTL fill-flash with spot metering
Flash Sync Modes Front-curtain sync
Rear-curtain sync
Red-eye reduction
Red-eye reduction with slow sync
Slow rear-curtain sync
Slow sync
Off
Flash Compensation -3 to +1 EV in increments of 1/3 or 1/2 EV available in modes P, S, A, and M
Flash-ready Indicator Lights when optional flash unit is fully charged; flashes as underexposure warning after flash is fired at full output
Accessory Shoe ISO 518 hot-shoe with sync and data contacts and safety lock
Nikon Creative Lighting System (CLS) i-TTL flash control, radio-controlled Advanced Wireless Lighting, optical Advanced Wireless Lighting, modeling illumination, FV lock, Color Information Communication, Auto FP High-Speed Sync, unified flash control


White Balance

White Balance Auto (3 types)
Choose color temperature (2,500 K–10,000 K)
Cloudy
Direct sunlight
Flash
Fluorescent (7 types)
Incandescent
Natural light auto
Preset manual (up to 6 values can be stored), all with fine-tuning
Shade
White Balance Bracketing Yes


Movie

Movie Metering TTL exposure metering using main image sensor
Movie Maximum Recording Time 29 minutes 59 seconds
Movie File Format MOV
MP4
Movie Audio Recording Format Linear PCM
AAC
Movie 4K UHD 3,840x2,160 / 60 fps
4K UHD 3,840x2,160 / 50 fps
4K UHD 3,840x2,160 / 30 fps
4K UHD 3,840x2,160 / 25 fps
4K UHD 3,840x2,160 / 24 fps
Full HD 1,920x1,080 / 120 fps
Full HD 1,920x1,080 / 100 fps
Full HD 1,920x1,080 / 60 fps
Full HD 1,920x1,080 / 50 fps
Full HD 1,920x1,080 / 30 fps
Full HD 1,920x1,080 / 25 fps
Full HD 1,920x1,080 / 24 fps
Full HD 1,920x1,080 slow-mo / 30 fps x4
Full HD 1,920x1,080 slow-mo / 25 fps x4
Full HD 1,920x1,080 slow-mo / 24 fps x5
Actual frame rates for 120p, 100p, 60p, 50p, 30p, 25p, and 24p are 119.88, 100, 59.94, 50, 29.97, 25, and 23.976 fps respectively
Quality selection available at all sizes except 3,840 x 2,160, 1,920 x 1,080 120p/100p, and 1,920 x 1,080 slow-motion, when quality is fixed at m
Movie Audio Built-in stereo or external microphone with attenuator option; sensitivity can be adjusted
Movie ISO Auto ISO sensitivity control (ISO 64 to 25,600)
M: Manual selection (ISO 64 to 25,600; choose from step sizes of 1/3 and 1/2 EV); with additional options available equivalent to approximately 0.3, 0.5, 0.7, 1, or 2 EV (ISO 102,400 equivalent) above ISO 25,600; auto ISO sensitivity control (ISO 64 to Hi 2.0) available with selectable upper limit
P, S, A: Auto ISO sensitivity control (ISO 64 to Hi 2) with selectable upper limit
Movie Active D-Lighting Can be selected from:
Auto
Extra High
High
Normal
Low
Off
Time Code Yes
Drop frame
Movie Log Gamma Output Logarithmic (N-Log) and HDR (HLG) movie output with View Assist (HDMI output only)
Movie e-VR Yes
Movie HDMI Output Yes, up to 12 bit
Start/Stop supported
Movie Focus Peaking Yes
Movie Highlight Display (Zebras) Yes
Time-Lapse Movie Up to 4K UHD; Silent mode option
AF for Movie AF Speed and AF Tracking Sensitivity can be adjusted


Monitor

Monitor Size 3.2 in. diagonal
Monitor Resolution 2,100,000 dots
Monitor Type Tilting TFT
Touch-Sensitive LCD

    Playback

    Playback Functions Auto Image Rotation
    Full-frame and Thumbnail (4, 9, or 72 images)
    Highlights
    Histogram Display
    Location Data Display
    Movie Playback
    Photo and/or Movie Slide Shows
    Photo Information
    Picture Rating
    Playback with Playback Zoom
    Playback Zoom Cropping


    Interface

    Wi-Fi Functionality Standards: IEEE 802.11b/g/n (Africa, Asia, Bolivia, and Oceania)
    Standards: IEEE 802.11b/g/n/a/ac (Europe, U.S.A., Canada, Mexico)
    Standards: IEEE 802.11b/g/n/a (other countries in the Americas)
    Operating frequency: 2412–2462 MHz (channel 11; Africa, Asia, Bolivia, and Oceania)
    Operating frequency: 2412–2462 MHz (channel 11) and 5180–5805 MHz (other countries in the Americas)
    Operating frequency: 2412–2462 MHz (channel 11) and 5180–5825 MHz (U.S.A., Canada, Mexico)
    Operating frequency: 2412–2462 MHz (channel 11) and 5745–5805 MHz (Georgia)
    Operating frequency: 2412–2462 MHz (channel 11) and 5180–5320 MHz (other European countries)
    Maximum output power (EIRP): 2.4 GHz band: 2.9 dBm
    Maximum output power (EIRP): 5 GHz band: 5.7 dBm (Georgia)
    Maximum output power (EIRP): 5 GHz band: 8.7 dBm (other countries)
    Authentication: Open system, WPA2-PSK
    Smart Device App Connectivity SnapBridge
    Bluetooth Communication protocols: Bluetooth Specification
    Version 4.2
    Operating frequency: Bluetooth: 2402–2480 MHz
    Bluetooth Low Energy: 2402–2480 MHz
    Maximum output power (EIRP)
    Bluetooth: –2.6 dBm
    Bluetooth Low Energy: –4.1 dBm
    GPS Via the SnapBridge app


    Menus

    Supported Languages English
    French
    Portuguese (Brazil)
    Spanish
    The languages available vary with the country or region in which the camera was originally purchased.


    Power

    Battery / Batteries One EN-EL15c rechargeable Li-ion battery
    EN-EL15b/EN-EL15a/EN-EL15 batteries can also be used. Note, however, that fewer pictures can be taken on a single charge than with the EN-EL15c. The EH-7P charging AC adapter can be used to charge EN-EL15c/EN-EL15b batteries only.
    Battery Life (shots per charge) Photo Mode: Number of Shots
    Viewfinder only with Energy saving mode enabled: Approx. 380 shots
    Viewfinder only with Energy saving mode disabled: Approx. 360 shots
    Monitor only with Energy saving mode enabled: Approx. 440 shots
    Monitor only with Energy saving mode disabled: Approx. 420 shots

    Movie Mode: Length of Footage
    Viewfinder only: Approx. 100 minutes
    Monitor only: Approx. 105 minutes
    Camera and Imaging Products Association (CIPA) standard. Measured at 23 °C/73.4 °F (±2 °C/3.6 °F) with a NIKKOR Z 24–70mm f/4 S lens and a SONY CEB-G128 memory card under the following test conditions: one photograph taken at default settings once every 30 seconds.
    Actual battery endurance as measured under conditions specified by CIPA. Measured at 23 °C/73.4 °F (±2 °C/3.6 °F) with a NIKKOR Z 24–70mm f/4 S lens and a SONY CEB-G128 memory card. Measurement performed at default settings. Each shot can be up to 29 minutes 59 seconds in length. If camera temperature rises, recording may end before maximumlength or size is reached.
    AC Adapter EH-7P Charging AC Adapter
    EH-5d/EH-5c/EH-5b AC Adapter (requires EP-5B power connector, available separately)
    Battery Charger MH-25A Battery Charger


    Miscellaneous

    Tripod Socket 1/4 in. (ISO 1222)
    Approx. Dimensions (Width x Height x Depth) 5.3in. (134mm)  x  4.0in. (100.5mm)  x  2.8in. (69.5mm)
    Approx. Weight 21.7oz. (615g) camera body only
    Operating Environment Temperature: 32 to 104°F (0 to 40°C)
    Humidity: Less than 85% (no condensation)

     

    *For a full list of the technical specifications please refer to the product manual.

    Item Includes

    Z 7II Body Only

    • EN-EL15c Rechargeable Li-ion Battery
    • MH-25a Battery Charger
    • UC-E24 USB Cable
    • HDMI/USB Cable Clip
    • BS-1 Accessory Shoe Cap
    • AN-DC19 Camera Strap
    • BF-N1 Body Cap
    • DK-29 Rubber Eyecup
    Shipping Notes
    • Free Standard Shipping on $100+ Orders to the USA.
    • Except Preorder products are shipped in 48 hours.
    • Delivery to the USA:
    1. Standard Shipping : 3-10 business days
    • If time is of the essence, please consider selecting expedited delivery for faster service.
    Exchange/Return Notes
    • We offer a 30-day return/exchange service after receiving.
    • Final sale items are not eligible for returns or exchanges.
    • To process your return/exchange, please contact us at [email protected]
    • Please click here for more details>>> Return & Exchange Policy
    SKU: 86732202316

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    ★★★★★ 1
    Don't waste your money - these people will not help you
    On March 9th 2024, I purchased a MCombo Lift Chair costing $785. On the same day, through the same Amazon account (my PERSONAL account since I also have a business account), I purchased an Asurion Complete Protect policy at the cost of $16.99 per month plus taxes. About one month ago, a problem arose with the chair that required me to make a claim using the "Complete Protect" policy that I had purchased for that very item. The claim was initiated on January 1st, 2025 - On January 3rd, I received an email asking me for photographs showing the damage for which I was making a claim. I sent those photographs via email to the address provided on January 6th. On January 27th, having not received ANY response from Asurion, I contacted them via phone and was told that my purchase had been made with a business account, that it was being used for business purposes, and was therefore not covered. I assured the Asurion Representative that it was most certainly not a business use, and that the chair that I was claiming for had been purchased because I had extensive shoulder surgery done that made it impossible to get in and out of bed. After speaking (unsuccessfully) with the Asurion Rep, I then contacted Amazon Customer Service. I spoke with an Amazon Customer Service Representative on the phone who confirmed that I had in fact used my personal account to purchase the chair and the Asurion Complete Protect policy. That representative went on to send a message to Asurion on my behalf confirming that the purchase was for personal use and not business use. Asurion responded, asking me to call them with the order number for the Asurion purchase. The number I gave was the exact same order number on my order history, however, the Asurion Rep could not find it. I was finally able to discover that the order number in Asurion's system was entirely different and isn't even in the same format as an Amazon order number. Upon the Asurion representative finding my plan, she informed me that the chair was listed as being purchased for business use (despite Amazon confirming that it was NOT) but that I should give them "a couple of business days" to resolve the issue. Five business days later, still no response and so I called them again (Yesterday - February 1st 2025)... Lo and behold, I got the same crap yet again... the purchase was listed as business use and was therefore being denied, but she promised to remove the business use commentary and put the claim through again. Today, February 2nd, I called Amazon yet again to escalate and had to call THREE times because the first two calls resulted in me finally being connected to an Asurion representative (two different reps) and each time, the Asurion representative hung up the phone as soon as my name was mentioned. It has become clear to me that the Asurion "Complete Protect" policy is a SCAM - they will NOT take care of your issue, regardless of how long you've been paying. I have been paying every month since March 9th last year - so they've received over $170 from me thus far, with zero other claims, and if I am able to cancel right now, I will only receive $16.99 back. All I want, is the chair that I purchased the policy for coverage of, to be repaired or replaced. Asurion are NOT helping, and are actively avoiding contact. At this point, I am considering legal action against Asurion for fraud - perhaps even a Class Action. I'll wait and see if my issue gets resolved within the next 10 days or so.
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    Reviewed in the United States on February 2, 2025
    C
    Verified Purchase
    CamRam
    Omaha, US
    ★★★★★ 5
    Asurion is AWESOME!
    Ok, so let me start with the fact that you should NOT waste your time calling Amazon's customer service if you think you have a claim under Asurion's monthly protection plan. CALL ASURION! I wasted almost an hour with Amazon representatives that have absolutely no training in how the Asurion plan works, or even any idea if my item was covered. In fact, they told me the mechanized chair I purchased under the plan wasn't covered! Finally, my call got escalated to a manager who was just as clueless about my coverage, but had the best idea ever... call Asurion! The smartest thing I did that morning was hang up with Amazon, and reach out to Asurion as I should have done in the first place. Dealing with Asurion's customer service, after my Amazon call, was like being elevated to VIP status! 😄 Asurion's rep nicely took all my info, including the chair's purchase date and order number. Then they asked that I upload a couple of pictures of the product, along with a written description of the malfunction I had mentioned over the phone. This is where it gets really good. They told me they'd review the claim to determine if they'd send a repair specialist or reimburse me the cost of the item. In less than 48 hours, they determined that a payout was in order, and sent me an email that included an Amazon gift card for the total cost of the item minus the taxes I had paid, which I loaded directly into my Amazon wallet. Apparently, Asurion does not include the purchase taxes in their coverage. But, I can live with that. All in all, Asurion's claims division get a double thumbs up 👍🏽👍🏽, and the company gets big ups from me for not only standing behind their protection plan, but doing so expeditiously! Special note: If you buy a lot of stuff from Amazon, and have Asurion's monthly protection plan, scroll the item listing before pulling the trigger on your purchase... you need to see the green streamer that indicates your product is protected by the plan. If you don't see that, check to see if there are alternative products that might be covered. There are very few electronic or high ticket items that aren't covered, but looking for that green banner in the item description that says it's covered is key to foregoing any future headaches.
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    Reviewed in the United States on April 26, 2026
    S
    Verified Purchase
    Shance L McGuffey
    Lake Worth, US
    ★★★★★ 5
    If they can't fix it they will replace it.
    This protection plan that i pay monthly for paid for itself ten fold. My 3D printer just quit working and after the manufacturer warrenty had ran out at that. I submitted my claim they emailed me a shipping label in which I shipped out my printer that same day. Two days later they received my printer determined it couldc not be fixed and sent me a Amazon gift card for the full price of my printer. Today I will be receiving my new 3d printer thanks to Complete Protect. I highly recommend anyone and everyone to purchase this policy. This warrenty is like having a home warrenty like Homeshield but for your electronics and probably other stuff that i just have not read to see what else. This insurance will save me so much money over the corse of this year and every year after that. Thank you Complete Protect.
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    Reviewed in the United States on May 22, 2026

    recommand products