SKU: 70203485958

Support People with Mental Health Issues

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Description

Support People with Mental Health IssuesCOURSE OVERVIEW: Welcome to the Support People with Mental Health Issues course. This program has been designed to equip you with the knowledge, practical skills and interpersonal strategies required to support individuals experiencing a wide range of mental health conditions. You will explore the foundations of mental health and mental illness, develop an understanding of common mental health disorders, and build capabilities for safe, ethical and

COURSE OVERVIEW:

Welcome to the Support People with Mental Health Issues course. This program has been designed to equip you with the knowledge, practical skills and interpersonal strategies required to support individuals experiencing a wide range of mental health conditions. You will explore the foundations of mental health and mental illness, develop an understanding of common mental health disorders, and build capabilities for safe, ethical and effective engagement with clients, carers and callers in distress. This course also addresses stigma reduction, communication techniques and structured approaches to supporting people across diverse situations.

This course begins by explaining what mental health is, how it differs from mental illness, and how the two concepts intersect across the spectrum of human experience. This learning area describes what good mental health looks like and introduces major mental health conditions including Depression, Bipolar Disorder, Generalised Anxiety Disorder, Obsessive Compulsive Disorder, Post-Traumatic Stress Disorder, Psychosis and Dementia. It outlines who may be affected by each condition and the associated signs, symptoms and early indicators.

The next learning area examines the risk factors that increase vulnerability to mental health issues and the protective factors that support resilience and wellbeing. This learning area explores biological, psychological, social and environmental contributors, and highlights the importance of early identification and supportive intervention.

The next learning area explores how to manage initial contact with clients experiencing mental health issues, including individuals in distress, experiencing panic attacks or feeling agitated. This learning area provides practical approaches to ensuring safety, building rapport, and responding appropriately in unpredictable or escalated situations.

The next learning area addresses safe work practices for conducting home visits and outlines best-practice procedures for handling incoming telephone enquiries. This learning area also discusses how to support callers experiencing hallucinations, delusions, anxiety, depression or anger, as well as strategies for respectfully managing callers who talk excessively, make repeated contact or present as nuisance or sexual callers.

The next learning area focuses on structured counselling interactions and outlines how to conduct supportive conversations that respect autonomy and promote wellbeing. This learning area also explains how to collaborate with carers of individuals with mental health issues, including guidance on communication, boundaries, shared problem-solving and family support.

The next learning area explores the nature of stigma associated with mental illness. This learning area describes why stigma exists, how it affects individuals and communities, and the practical strategies that can be used to reduce stigma in personal, workplace and service environments.

By the end of this course you will be able to distinguish between mental health and mental illness, recognise major mental health conditions and their symptoms, respond safely and effectively to clients in distress, manage diverse interactions across face-to-face and telephone settings, conduct supportive counselling conversations, collaborate constructively with carers, and actively contribute to reducing stigma and promoting positive mental health outcomes in your work environment.

LEARNING OUTCOMES:

By the end of this course, you will be able to understand:

  • What is mental health?
  • What is the difference between mental health and mental illness?
  • How do mental health and mental illness intersect?
  • What does good mental health look like?
  • What is Depression? And the types of Depression
  • Who gets Depression?
  • The signs and symptoms of Depression
  • What is Bipolar Disorder?
  • Who gets Bipolar Disorder?
  • The signs and symptoms of Bipolar Disorder
  • What is Generalised Anxiety Disorder (GAD)?
  • Who gets GAD?
  • The signs and symptoms of Generalised Anxiety Disorder
  • What is Obsessive Compulsive Disorder (OCD)?
  • Who gets OCD?
  • The signs and symptoms of OCD
  • What is Post-Traumatic Stress Disorder (PTSD)?
  • Who gets PTSD?
  • The signs and symptoms of PTSD
  • What is Psychosis?
  • Who gets Psychosis?
  • The signs and symptoms of Psychosis
  • What is Dementia?
  • Who gets Dementia?
  • The early warning signs and symptoms of Dementia
  • The risk factors of mental health
  • The protective factors of mental health
  • How to manage the initial contact with clients with mental health issues?
  • How to manage clients in distress?
  • How to manage clients with panic attack?
  • How to manage clients feeling agitated?
  • How to safely conduct home visits?
  • How to handle phone enquiries?
  • How to manage a caller who is experiencing hallucination and/or delusions?
  • How to manage a caller who is anxious?
  • How to manage a caller who is depressed?
  • How to manage a caller who is angry?
  • How to manage a caller who talks a lot and is difficult to be interrupted?
  • How to manage a ‘nuisance’ caller?
  • How to manage a repeated and regular caller?
  • How to manage sex callers?
  • How to conduct a counselling session?
  • How to work with carers of loved ones with mental health issues?
  • Mental illness and stigma
  • Why does stigma exist?
  • How does stigma affect people with mental illness?
  • How to reduce stigma?

COURSE DURATION:

The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.

ASSESSMENT:

A simple 10-question true or false quiz with Unlimited Submission Attempts.

CERTIFICATION:

Upon course completion, you will receive a customised digital “Certificate of Completion”.

Shipping Notes
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Exchange/Return Notes
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SKU: 70203485958

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AnaC
Phoenix, US
★★★★★ 5
Great Quality and durability
Color: Ultra, Size: Large
I have a teething puppy and this is the only ball that has outlasted the rest!! Big chewer and still bounces and no tears! Keeps him entertained for hours!! Sturdy, solid, good quality and value!
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Reviewed in the United States on February 12, 2026
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Dana Kurtz
Cuba, US
★★★★★ 5
Durable, even for a Great Dane!
Color: Ultra, Size: XXL
I've bought many tennis ball sized ChuckIt balls in the past (for medium sized dogs we've owned), so when we knew we were going to be babysitting our daughter's Great Dane, I bought a bigger one for her. The 4" is perfect for her! She plays catch with it, but also likes to gnaw on it. It holds up great!
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Reviewed in the United States on April 19, 2026
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Ol' Hippie
Natrona Heights, US
★★★★★ 5
Another great product from Chuckit!
Color: Ultra, Size: XL
Exactly the high quality that I've come to expect from Chuckit! The plastic/rubber used in their products is extremely tough yet gives enough that it's hard to actually pierce the it and tear apart. We have had Chuckit! Sticks and Balls with launcher for years and love them all. This particular ball is pretty big so my 45 pound pit mix struggles to pick it up but that's part of the fun for him. My 85 pound pit mix can pick it up no problem. The only "complaint" is that the two of them have been having so much fun with their new ball, they have already knocked something over and broke it. 😁
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Reviewed in the United States on March 26, 2026
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Cristy L. Spencer
Massapequa, US
★★★★★ 5
Perfect for my mid size pit bull
Color: Ultra, Size: XL
Updating my review, the ball only lasted 5 days. I left the 5 stars because we had enough fun those 5 days to be worth the small price. She has dog has a lot of jaw strength, so I’m not surprised We have a mid size foster pit bull. This ball is her favorite toy. It’s durable and the perfect size for her to play ball safely.
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Reviewed in the United States on February 22, 2026
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cassidy y
Carnegie, US
★★★★★ 5
Good quality
Color: Ultra, Size: Large, Color: Ultra, Size: Large
Great quality. I purchased for my daughter’s dog who destroys all toys. This toy holds up. I didn’t realize it was a large and the chickit stick she had was a medium. The large ball ended up working out good for playing inside the house. The dog likes it a lot.
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Reviewed in the United States on May 3, 2026

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